CLAUDIA GARCIA
Victorville,CA
2
Languages
1
Certification
Bilingual English/Spanish healthcare professional with experience providing patient support, insurance verification, appointment scheduling, benefits assistance, and administrative services in fast-paced medical environments. Skilled at explaining healthcare and insurance information clearly, building rapport, resolving concerns, and communicating with patients, providers, and insurance companies. Experienced in maintaining accurate documentation while following HIPAA and privacy requirements. Adaptable to multiple technology platforms and able to manage competing priorities while providing compassionate, culturally sensitive service.
Work History
PATIENT SERVICE REPRESENTATIVE
- Provided professional and compassionate support to patients in a fast-paced healthcare environment.
- Assisted patients in English and Spanish, helping communicate healthcare information clearly and respectfully.
- Answered patient questions and addressed concerns while maintaining a calm and solutions-focused approach.
- Verified insurance eligibility, benefits, copays, and coverage information.
- Scheduled and confirmed patient appointments while helping patients understand scheduling requirements.
- Communicated with insurance companies, providers, and patients to resolve coverage and administrative issues.
- Coordinated referrals and prior authorizations and followed up on outstanding requests.
- Updated patient demographics, insurance information, and medical records accurately.
- Maintained confidential patient information in accordance with HIPAA and privacy requirements.
- Managed multiple tasks simultaneously, including phones, patient requests, scheduling, documentation, and insurance-related responsibilities.
- Provided front-desk and administrative support while maintaining a positive patient experience.
- Escalated issues requiring additional assistance and collaborated with appropriate healthcare staff.
- Maintained accurate documentation of patient interactions and administrative activities.
- Healthcare / Medical Office
Education
High School Diploma
Medical Assistant / Administrative Assistant Certification
Skills
Bilingual English & Spanish Customer Support
Insurance Eligibility & Benefits Verification
Appointment Scheduling & Coordination
Patient Registration & Check-In/Check-Out
Referrals & Prior Authorizations
HIPAA & Patient Privacy
Problem Solving & Issue Resolution
Multitasking & High-Volume Workflows
Microsoft Office & Technology Adaptability
Patient & Member Engagement
Healthcare & Insurance Terminology
Inbound & Outbound Phone Support
Provider & Insurance Communication
Benefits & Copay Assistance
Medical Records & Data Entry
De-escalation & Compassionate Communication
EHR/EMR Systems
Certification
Medical Assistant / Administrative Assistant Certification | ICDC
LANGUAGES
English — Fluent, Professional
Spanish — Fluent, Professional
Timeline
ICDC
Medical Assistant / Administrative Assistant Certification
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South Gate High School
High School Diploma
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PATIENT SERVICE REPRESENTATIVE
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