Madai Carrera
Chula Vista,CA
Summary
Bilingual (English/Spanish) administrative and client services professional with more than 15 years of experience supporting healthcare, insurance, financial services, and retail operations. Skilled in case coordination, client intake, records management, scheduling, insurance verification, data entry, and customer relations. Recognized for maintaining confidential records, resolving complex issues, and collaborating effectively with multidisciplinary teams while delivering exceptional service and administrative support.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
San Ysidro Health
11.2023 - Current
- Coordinate patient registration, intake, insurance verification, and eligibility determination.
- Maintain accurate electronic health records and confidential documentation in Epic.
- Assist patients with financial assistance programs, referrals, and access-to-care resources.
- Collaborate with providers, case managers, and support teams to resolve barriers to care.
- Provide high-quality customer service while managing high-volume patient inquiries.
Claims Adjuster II
Wawanesa Insurance
07.2022 - 11.2023
- Managed a high-volume caseload while maintaining detailed claim documentation.
- Reviewed reports, records, and supporting evidence to determine claim outcomes.
- Coordinated communication between clients, repair facilities, medical providers, and internal departments.
- Resolved complex issues while ensuring compliance with company and regulatory requirements.
Customer Service Representative
Bank of America
02.2019 - 07.2022
- Maintained accurate customer records and processed financial transactions.
- Researched and resolved account issues with accuracy and professionalism.
- Provided administrative support while adhering to banking policies and procedures.
Collector III
Wells Fargo Dealer Services
03.2016 - 02.2018
- Managed account documentation, payment arrangements, and customer communications.
- Maintained detailed records and resolved account concerns efficiently.
Store Manager
Bebe, Inc. & Oakley
01.2006 - 01.2015
- Led daily operations, hiring, training, scheduling, and performance management.
- Maintained operational records, reports, and documentation.
- Improved team productivity and customer satisfaction through effective leadership and organization.
Education
High School Diploma - undefined
Southwest High School
Skills
- Administrative Support
- Case Management Support
- Client Intake & Eligibility Screening
- Records & Document Management
- Scheduling & Calendar Coordination
- Insurance Verification & Authorizations
- Epic EMR & Microsoft Office Suite
- HIPAA Compliance
- Bilingual English/Spanish
- Customer Service & Conflict Resolution
- Data Entry & Database Management
- Report Preparation & Documentation
Timeline
Patient Service Representative
San Ysidro Health
11.2023 - Current
Claims Adjuster II
Wawanesa Insurance
07.2022 - 11.2023
Customer Service Representative
Bank of America
02.2019 - 07.2022
Collector III
Wells Fargo Dealer Services
03.2016 - 02.2018
Store Manager
Bebe, Inc. & Oakley
01.2006 - 01.2015
High School Diploma - undefined
Southwest High School