Ashley Cribbs
Cary,NC
Summary
Dedicated healthcare professional with expertise in referral management, patient advocacy, care coordination, and front office leadership. Strong communicator with excellent organizational and time-management skills, committed to facilitating timely, compassionate patient care while maintaining confidentiality and cultivating effective collaboration among patients, providers, and healthcare teams.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Referral Coordinator
Family Dermatology
Apex, North Carolina
05.2025 - Current
- Coordinated and processed all electronic referrals for multi-location dermatology practice using two referral management platforms
- Assessed urgency of incoming cases and determined eligibility based on accepted insurance plans
- Communicated with patients, healthcare providers, and insurance companies to gather necessary information for timely coordination of care
- Managed high volume of referrals while prioritizing competing tasks in a fast-paced environment
- Monitored referral status for timely patient outreach and follow-up, ensuring referring offices received regular updates
- Acted as primary contact for patients, delivering clear, compassionate communication and helping to navigate the next steps in their care
- Performed detailed data entry, maintaining accurate referral information across electronic systems while ensuring patient confidentiality
Medical Front Office Team Lead
Family Dermatology
Apex, North Carolina
04.2015 - 06.2019
- Led front office operations, delegating tasks among staff and implementing new policies and procedures
- Facilitated patient care by efficiently scheduling appointments, managing prior authorizations, and coordinating correspondence and follow-ups
- Acted as liaison between practice locations, administrative and clinical staff, fostering seamless collaboration and ensuring cohesive teamwork
- Maintained professionalism at all times, upholding the reputation of the practice and its providers when corresponding with patients and other healthcare entities
- Treated patients with empathy and respect, focusing on building trust and strengthening relationships
- Created provider on-call schedules to ensure consistent patient care and support providers' work-life balance
- Actively listened and resolved issues promptly, enhancing patient experience and satisfaction
- Uploaded, reviewed, and edited provider dictations, ensuring accuracy and clarity in documentation
- Managed billing processes while upholding HIPAA compliance, maintaining utmost discretion handling patient data
Medical Receptionist
Alpha Internal Medicine
Fayetteville, Georgia
05.2014 - 12.2014
- Worked closely with clinical staff to optimize scheduling, resulting in improved patient flow and reduced wait times
- Managed patient records, ensuring accuracy of demographics and paperwork for efficient processing
- Created a welcoming environment for patients, addressing concerns with empathy and professionalism
- Provided support to practice owner, assisting with daily operations and ensuring smooth workflow
- Fostered relationships with staff members, enhancing collaboration and contributing to a supportive team environment
- Maintained inventory control, ensuring accuracy and consistency in supply levels to support daily operations
Assistant to the Operations Manager (Temp.)
Sikora International
Peachtree City, Georgia
08.2013 - 12.2013
- Coordinated complex travel arrangements to enhance team productivity and strengthen client engagement
- Collected and organized expense reports and sales quotes to deliver actionable insights for management
- Fostered communication between operations and sales departments to streamline collaboration
Education
Bachelor of Arts - Healthcare Management
Clayton State University
Morrow, GA06-2012
Skills
- Referral management
- HIPAA compliance
- Data entry accuracy
- Athena, Proficient Health, Phreesia, Allscripts, Infina Connect, EMA
- Care management
- High-volume output
- Time management
- Operations coordination
- Team collaboration
- Effective communication
- Strong leadership
- Self management
- Empathy and patience
- Patient-Centered care
Certification
- Best Practices for Remote Work Certification
Timeline
Referral Coordinator
Family Dermatology
05.2025 - Current
Medical Front Office Team Lead
Family Dermatology
04.2015 - 06.2019
Medical Receptionist
Alpha Internal Medicine
05.2014 - 12.2014
Assistant to the Operations Manager (Temp.)
Sikora International
08.2013 - 12.2013
Bachelor of Arts - Healthcare Management
Clayton State University