Ashley Cruz
San Antonio,TX
Summary
Highly skilled in maintaining cleanliness and sanitation standards within buildings, including handling trash removal, floor care, and minor repairs. In-depth knowledge of cleaning supplies and equipment operation. Strengths include effective communication, teamwork capability, and proactive problem-solving. Demonstrated ability to improve workplace safety and efficiency through consistent upkeep and preventative maintenance tasks. Floor care maintenance known for maintaining cleanliness and hygiene in office environments with high productivity and efficient task completion. Skilled in waste disposal, floor care, and sanitary practices. Excel at time management, adaptability to varying work conditions, and strong communication skills, ensuring smooth coordination with office staff for optimal cleanliness standards.
Overview
8
8
years of professional experience
Work History
Floor Care
HEB Grocery Store
San Antonio, TX
05.2020 - Current
- Monitored waste disposal activities related to floor care operations.
- Provided training and instruction to new staff on proper floor care techniques.
- Provided exceptional customer service, addressing and resolving complaints regarding floor care.
- Trained new staff on proper floor care techniques and safety protocols.
- Ensured that safety measures were followed during the use of chemicals or hazardous products when performing floor care duties.
- Communicated regularly with supervisor about relevant issues concerning floor care operations.
- Cared for flooring by sweeping or vacuuming debris, steaming, and scrubbing stains and moping hard surfaces.
Assistant Manager
Carls Jr
San Antonio, TX
04.2017 - 12.2019
- Implemented quality control measures to uphold company standards.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Collected credit card and cash payments to complete transactions for customer orders.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Followed proper food handling and sanitation techniques to promote clean and healthy environment.
- Planned work schedules, arranging for substitutes when required and maintained employee timesheets.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Brackenridge High School
San Antonio, TX05-2012
Skills
- Floor care chemicals knowledge
- Floor care knowledge
- Schedule preparation
- Recruiting and interviewing
- Staff management
- Safety procedures
- Cooking equipment maintenance
- Surface cleaning
- Pantry restocking
- Sauce preparation
- Salad preparation
- Trash removal and recycling
- Cleaning techniques
- Deep cleaning
- Safe cleaning with chemicals
- Linen replenishment
- Dusting
- Restroom detailing
- Vacuuming
- Linen replacement
- Currency count verifications
- Cash-handling procedures
- Inventory management
- Bank deposit preparation
- Cash register operations
- Loss prevention management
- Sales transactions
- Inventory tracking
Accomplishments
- Recognized by MIC on HEB employee page for being a helpful employee in loss prevention assistant .
- 5 Year certificate with HEB .
Timeline
Floor Care
HEB Grocery Store
05.2020 - Current
Assistant Manager
Carls Jr
04.2017 - 12.2019
High School Diploma -
Brackenridge High School