Xchyler Armstrong
Santa Fe
Summary
Developed strong leadership and problem-solving skills in a customer-focused environment, consistently driving team performance and customer satisfaction. Adaptable and ready to transition into a new position leveraging my background in leading people and resolving customer issues. Prepared to bring proactive approach and strategic thinking to new challenges. I'm an effective book keeper and know how to work in a warehouse, I am capable of thriving in any environment and am always looking for a challenge.
Overview
2
2
years of professional experience
Work History
Assistant Service Manager / Bookkeeper
HEB Grocery Store
12.2025 - Current
- Assisted in daily operations, ensuring compliance with company policies and customer service standards.
- Trained new staff on store procedures, enhancing team efficiency and performance.
- Resolved customer inquiries and complaints, improving overall satisfaction and loyalty.
- Coordinated schedules for team members, optimizing labor resources during peak hours.
- Kept track of the money made during the day, counting the register tills, performing audits, using money made to create deposits for pick up.
- Make sure the money is balanced, find any variances, lost money, or intentional manipulation of the money.
Receiving Specialist
HEB Grocery Store
10.2025 - Current
- Coordinated receipt and inspection of incoming shipments to ensure compliance with quality standards.
- Managed inventory organization within receiving area for optimal accessibility and efficiency.
- Conducted regular audits of received goods to maintain accurate inventory levels and reduce waste.
- Reviewed incoming shipments for correctness to ensuring no damage or missing products.
- Unloaded/ Loaded Trucks, regularly make bales with the baler, operate pallet jack.
- I also conducted many cross-function tasks for the store such as working on clearance by creating markdowns, repairing damaged goods if possible, or scanning out damages as bad merchandise in the system.
- In down time I would assist with mid-day stocking, working risers and pulling product from the back as needed.
Checker/Cashier
HEB Grocery Store
08.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to improve workflow efficiency.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Parking Lot Attendant
HEB Grocery Store
06.2024 - 08.2025
- I become a PLA after a short stint bagging, the work. I was responsible for maintaining the lot and ensuring there is no trash or debris obstructing anyone. I would bring the carts back inside to the store so customers can access them easily. I was a frequent closer and had nor do I have any issues working late nights, I am a very consistent worker and always apply myself the best I can.
Customer Service Representative
HEB Grocery Store
05.2024 - 06.2025
- I assisted customers by bagging groceries and performing carry outs. I also took care of basic store tasks, such as returns, damages, cleaning and assuring the general well-being of customers.
- Learned how to interact with co-workers and customers in a professional environment.
Education
High School Diploma -
Santa Fe Highschool
Santa Fe05.2025
Skills
- Customer service focus
- Staff training and development
- Schedule coordination
- Strong leadership
- Positive attitude
- Problem-solving
- Time management
- Goal oriented
- Computer Literacy
Timeline
Assistant Service Manager / Bookkeeper
HEB Grocery Store
12.2025 - Current
Receiving Specialist
HEB Grocery Store
10.2025 - Current
Checker/Cashier
HEB Grocery Store
08.2025 - 12.2025
Parking Lot Attendant
HEB Grocery Store
06.2024 - 08.2025
Customer Service Representative
HEB Grocery Store
05.2024 - 06.2025
High School Diploma -
Santa Fe Highschool