Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Cullum

Palmdale,CA

Summary

Skilled in deep tissue and Swedish massage, I elevated client satisfaction at Second Wind Day Spa through exceptional service and mastery in stress relief techniques. My professionalism and ability to foster positive relationships enhanced client loyalty. Achievements include streamlining processes at Rue 21 Store and Jcpenny, significantly improving the shopping experience and boosting sales.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Massage Therapist

Second Wind Day Spa
10.2023 - Current
  • Provides safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Increases client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Develops and maintains positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhances client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrates knowledge of anatomy and physiology to better understand body and inform massage techniques.

Retail Sales Associate

Rue 21 Store
06.2020 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Supported store management in planning and executing seasonal promotions and sales events.

Massage Therapist

Massage Envy Spa
02.2023 - 09.2023
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Maintained client treatment records

Retail Sales Associate

JCPenney
03.2018 - 01.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Housekeeper

Oh My Golly Housecleaning Services
03.2017 - 09.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Dusted picture frames and wall hangings with cloth.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.

Caregiver

24 HR HOMECARE
03.2016 - 03.2017

Ensured the safety of a young teenager with down syndrome

  • Assisted her with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation
  • Maintained a safe and clean environment for her, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space for an older client as well for a different company name N/A

Education

No Degree - Massage Therapy

National Holistic Institute
Studio City, CA
01-2023

High School Diploma -

Opportunities For Learning
Lancaster, CA
06-2012

Skills

  • Deep Tissue Massage
  • Swedish Massage
  • Professionalism and Ethics
  • Stress Relief Massage
  • Myofascial techniques
  • Some lymphatic techniques

Certification

Massage therapy certificate

Timeline

Massage Therapist

Second Wind Day Spa
10.2023 - Current

Massage Therapist

Massage Envy Spa
02.2023 - 09.2023

Retail Sales Associate

Rue 21 Store
06.2020 - 05.2024

Retail Sales Associate

JCPenney
03.2018 - 01.2022

Housekeeper

Oh My Golly Housecleaning Services
03.2017 - 09.2018

Caregiver

24 HR HOMECARE
03.2016 - 03.2017

Massage therapy certificate

No Degree - Massage Therapy

National Holistic Institute

High School Diploma -

Opportunities For Learning
Ashley Cullum