Ashley D'Ambrosio
Phoenix,AZ
Summary
Results-oriented professional with extensive experience in multi-unit leadership and operational analysis. Skilled in implementing strategic initiatives that improve productivity and foster team collaboration, ensuring alignment with organizational objectives.
Overview
8
8
years of professional experience
Work History
Multi Unit Operations Manager
Ideal Image
Phoenix, Arizona
10.2023 - 01.2026
- Managed daily operations to ensure smooth workflow and efficiency.
- Developed and implemented process improvements that increased productivity and enhanced quality.
- Trained and mentored team members to optimize performance and collaboration.
- Facilitated interdepartmental communication to align efforts with operational objectives.
- Conducted regular audits to ensure compliance with company policies and standards.
- Analyzed operational data to identify trends and inform decision-making processes.
- Coordinated scheduling and resource allocation to ensure successful project execution.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Senior Manager Sales Performance Operations
Google Via TTEC
Phoenix, Arizona
01.2022 - 02.2023
- Managed a team of 5+ leaders and their 30+ direct reports by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed strategic plans to align team objectives with company goals.
- Streamlined processes to reduce bottlenecks and improve workflow efficiency.
- Facilitated training sessions on new technologies and tools for team members.
- Coordinated with stakeholders to enhance communication and collaboration across departments.
- Analyzed data trends to inform decision-making and strategic initiatives.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Created reports on project progress for C-Suite management to facilitate informed decision-making.
Store Manager & District Oversee
EXPRESS
Phoenix, Arizona
09.2017 - 01.2022
- Oversee District Manager for 18 months for Arizona and Las Vegas (8 locations).
- Oversaw daily store operations, enhancing workflow and elevating customer satisfaction.
- Coordinated sales promotions and marketing initiatives, boosting store traffic and brand visibility.
- Developed and implemented visual merchandising strategies, increasing customer engagement and store appeal.
- Trained and mentored staff to enhance teamwork and improve service quality.
- Managed inventory levels and conducted regular stock audits for accurate records.
- Handled customer inquiries and resolved issues to maintain positive relationships.
- Analyzed sales data to identify trends and inform operational decisions effectively.
- Maintained compliance with company policies and safety regulations consistently.
- Recruited, trained and supervised new employees.
Education
Bachelor of Science - Business Administration And Management
University of Arizona
Tucson, AZ05-2018
Skills
- Multi Unit Leadership
- P&L Control
- Business Development
- Project management
- Policies Implementation
- Process improvement
- Operational/Data analysis
- Inventory management
- SalesForce Expertise
- Customer relationship management
- Consultation Sales
- Remote Leadership
- Coaching & Development
- Compliance audits
Timeline
Multi Unit Operations Manager
Ideal Image
10.2023 - 01.2026
Senior Manager Sales Performance Operations
Google Via TTEC
01.2022 - 02.2023
Store Manager & District Oversee
EXPRESS
09.2017 - 01.2022
Bachelor of Science - Business Administration And Management
University of Arizona