Ashley Daniel
Dawson,USA
Summary
Dedicated customer service professional known for delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills and a proactive approach. Committed to driving positive outcomes and fostering long-term client relationships.
Overview
15
15
years of professional experience
Work History
Associate Director
Sasser Flea Market & Antique Mall
Dawson, GA
06.2020 - 05.2023
- Educated customers on special pricing opportunities and company offerings
- Uphold quality control policies and procedures to increase customer satisfaction
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Developed strong customer relationships to encourage repeat business
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Assisted with developing and implementing marketing strategies to improve sales and profitability
Server/Customer Service Associate
Huddle House Restaurant
Dawson, GA
04.2012 - 03.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Attended meetings to learn and share information and find ways to enhance customer dining experience
- Supervised serving staff to drive high level of hospitality and food excellence
- Created positive guest experience by listening to guest needs and recommending options to meet requests
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Cleared dishes from tables during and after meal service to maintain clean dining area
- Directed and assisted in general dining room cleaning and sanitation
- Managed tables throughout dining room to execute service at highest level
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Managed opening and closing duties to facilitate restaurant operations
- Trained and acclimated new servers to restaurant's culture and operations
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
- Worked with management to coordinate special functions and events
- Calculated charges, issued table checks and collected payments from customers
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons
- Leveraged POS system to receive and take guest orders and process payment
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Verified legal drinking age before serving beer, wine and liquor to comply with state law
- Provided exceptional service to high volume of daily customers
- Operated cash register or POS system to receive payment by cash, check and credit card
- Trained new team members in cash register operation, stock procedures and customer services
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Uphold quality control policies and procedures to increase customer satisfaction
- Led team engagement to assist cross-functional departments and achieve goals
- Improved customer service wait times to mitigate complaints
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Partnered with chef to cook food and comply with food preservation guidelines
- Removed trash and cleaned kitchen garbage containers
- Observed food safety and sanitation protocols to reduce germ spread
- Maintained order and cleanliness of work areas to conform with health codes
- Took and recorded temperatures of food, refrigerators and freezers
- Stocked cupboards and refrigerators and tended salad bars and buffet meals
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving
- Carried food supplies, equipment and utensils to and from storage and work areas
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth
- Cleaned and sanitized kitchen equipment, utensils and workstations
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Prepared meats, vegetables or desserts according to orders or instructions
- Cleaned and sanitized utensils, dishes or silverware
- Monitored inventory to keep adequate stock of food items and supplies
- Monitored temperatures of prepared food and cold-storage areas
- Prepared workstations with ingredients and tools to increase efficiency
- Restocked cupboards, refrigerators and service stations with new food items or supplies
- Acquired new skills to support team and further accommodate customer needs
- Portioned and wrapped food or placed directly on plates for service to patrons
- Distributed food to waiters and waitresses to serve customers
Customer Service Support Agent
CallTech Communications
Albany, GA
02.2008 - 03.2012
- Created new accounts, reset passwords and configured access to servers and file management software for users
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Answered use and repair questions via in-person, email and telephone requests
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Generated reports and updated files and documentation
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Collaborated with a support team to assist client stakeholders with emergent technical issues and develop effective solutions
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users
- Assisted customers with various types of technical issues via email, live chat and telephone
- Supported customers with online billing, access and account issues
- Assisted with installation of software updates to computer systems
- Responded to queries for information and access to relevant files
- Assisted in recovery activities to restore normal operations after outages
- Updated hardware, software and security protections with latest standards
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Reviewed files, records and other obtained documents to respond to customer requests
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained strong call control and quickly worked through scripts to address problems
- Managed high-volume of inbound and outbound customer calls
- Implemented additional services to maintain exceptional client service ratings
- Consulted with customers regarding needs and addressed concerns
- Updated customer accounts, addresses and contact information within call management databases
- Processed customer account changes with proprietary software
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Coordinated with various company teams to offer and implement successful solutions to customer problems
- Completed high volume of outbound calls per day with above-average conversion rate
- Performed a variety of clerical and administrative duties pertaining to on-site support
- Used available resources to provide efficient and accurate solutions for customer service requests
- Built sustainable relationships and engaged customers by going the extra mile
- Documented customer correspondence in CRM to track requests, problems and solutions
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Seized opportunities to upsell products, maximizing revenue
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
Education
Associate of Applied Science - Medical Office Administration
Herzing University
01.2013
High School Diploma -
Cross Creek High School
05-2000
Skills
- Comprehensive Product Understanding
- Strategic Goal Setting
- Advanced Problem Resolution
- Skill Enhancement
- Clear Communication Skills
- Effective Team Collaboration
- Employee Training
- Technical Documentation
- Software Proficiency
- Task Prioritization
- Customer Support
- Proficient in Microsoft Office
- Retail Management Oversight
- Optimistic Attitude
- Customer Engagement
- Point-of-Sale Solutions
- Client Account Oversight
- Composed Under Pressure
- Customer Needs Analysis
- Building Client Rapport
- Conflict Resolution Skills
- Product Upselling
- Accurate Data Entry
- Simultaneous Task Handling
- Invoice Corrections
- Skilled in Software Utilization
- Strong Attention to Detail
- Computer Proficiency
- Compassionate Patient Care
- Customer-Focused Technical Assistance
- Diversity Awareness
- Decision-making
References
References available upon request.
Timeline
Associate Director
Sasser Flea Market & Antique Mall
06.2020 - 05.2023
Server/Customer Service Associate
Huddle House Restaurant
04.2012 - 03.2020
Customer Service Support Agent
CallTech Communications
02.2008 - 03.2012
Associate of Applied Science - Medical Office Administration
Herzing University
High School Diploma -
Cross Creek High School
Similar Profiles
Ashley DanielAshley Daniel
Associate Director at Sasser Flea Market & Antique MallAssociate Director at Sasser Flea Market & Antique Mall
Christine TortorellaChristine Tortorella
Retail Sales Worker at The Bitterroot Antique MallRetail Sales Worker at The Bitterroot Antique Mall
Genevieve BretschGenevieve Bretsch
Sales Associate at Relics Antique MallSales Associate at Relics Antique Mall