Ashley Davila
Pamplin,VA
Summary
Proven emergency services professional with extensive experience in high-stress situations, notably with Appomattox County Public Safety. Excelled in emergency dispatch and critical thinking, ensuring swift, efficient emergency response coordination. Demonstrated exceptional ability to prioritize, multitask, and communicate effectively, achieving high levels of customer satisfaction and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911-Dispatcher
Appomattox Public Saftey
2009.09 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as Police, Fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for all first responders needs.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Assistant Manager
Huddle House
2009.08 - 2012.05
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Education
Mount Saint Mary College
Newburgh, NY2008
Liberal Arts And General Studies
Orange County Community College
Middletown, NY2006
Skills
- Public Safety Awareness
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Critical Thinking
- Crisis Management
- Emergency Response Procedures
- Problem-solving abilities
- Time Management
- Multitasking
- Excellent Communication
- Team Leadership
Certification
- Basic Dispatch
- PST - Public Safety Telecommunicator
- NCIC/VCIN A Level
- Emergency Medical Dispatch
- Power Phone Total Response
- Central Square Pro / Zeurcher
- Geo Comm Mapping
- Motorola Radio System
- CPR/ First Aid Care
- Open Fox NCIC/VCIN
- Vesta Phone System
Timeline
911-Dispatcher
Appomattox Public Saftey
2009.09 - Current
Assistant Manager
Huddle House
2009.08 - 2012.05
Education
Mount Saint Mary College
Liberal Arts And General Studies
Orange County Community College
- Basic Dispatch
- PST - Public Safety Telecommunicator
- NCIC/VCIN A Level
- Emergency Medical Dispatch
- Power Phone Total Response
- Central Square Pro / Zeurcher
- Geo Comm Mapping
- Motorola Radio System
- CPR/ First Aid Care
- Open Fox NCIC/VCIN
- Vesta Phone System
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