Dynamic leader with a proven track record at BFS Foods, excelling in operations management and team building. Skilled in problem resolution and enhancing patient care through effective communication as a Medical Assistant. Adept at optimizing processes and fostering collaboration, ensuring both efficiency and high-quality service delivery.
Overview
9
9
years of professional experience
Work History
General Manager
BFS Foods
05.2021 - Current
Working daily to successfully run a retail location.
Working with a diverse group of individuals from staff to vendors, to ensure the success of the business.
Responsible for making weekly schedules to ensure smooth transitions between shift.
Responsible for completing paperwork daily and all aspects of counting and depositing money.
Medical Assistant
Mon Health Medical Center
01.2017 - 02.2018
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
WVU Medicine Heart and Vascular Institute
01.2016 - 02.2017
Sanitized, restocked, and organized exam rooms and medical equipment.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Receptionist
Mountaineer Vision Center
01.2016 - 01.2017
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Verified patient insurance information
Education
Medical Assistant License - Medical Assisting
Ross Medical Education Center
Morgantown, WV
11.2015
Diploma -
University High School
Morgantown, WV
06.2001
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Timeline
General Manager
BFS Foods
05.2021 - Current
Medical Assistant
Mon Health Medical Center
01.2017 - 02.2018
Medical Assistant
WVU Medicine Heart and Vascular Institute
01.2016 - 02.2017
Receptionist
Mountaineer Vision Center
01.2016 - 01.2017
Medical Assistant License - Medical Assisting
Ross Medical Education Center
Diploma -
University High School
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