Ashley Davis
Elk Grove,CA
Summary
Dynamic Program Technician II with a proven track record at the State of California, enhancing program efficiency through data analysis and automation. Skilled in staff training and customer support, I excel in delivering results under pressure while fostering team collaboration and engagement. Committed to continuous improvement and professional development.
Overview
11
11
years of professional experience
Work History
Program Technician II
State Of California
Sacramento, CA
09.2015 - Current
- Demonstrated commitment to professional development by attending industry conferences and workshops, applying new knowledge to improve program offerings.
- Improved program efficiency by streamlining processes and implementing automation tools.
- Delivered high-quality results under strict deadlines by effectively prioritizing tasks and managing time efficiently.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Maintained up-to-date knowledge of programming languages and software applications, staying current with evolving technology landscape.
- Implemented data-driven strategies to evaluate program effectiveness, making adjustments as necessary based on findings.
Assistant Shift Manager
Pier One Imports
Elk Grove, CA
01.2015 - 09.2015
- Assisted in conducting interviews for prospective employees, contributing valuable input regarding candidate selection decisions based on individual strengths aligned with company goals.
- Mentored new hires during their initial training period ensuring they gain essential skills required for success in their roles.
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Provided support to General Manager in various administrative tasks such as reporting, budgeting, forecasting, and inventory management.
- Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule.
Jewelry Sales Associate
Rogers Jewelry
Elk Grove, CA
05.2014 - 01.2015
- Developed strong connections with clients to ensure continuous patronage.
- Met and exceeded assigned quotas each month.
- Cultivated lasting customer relationships and conducted post-sale follow-ups through thank you letters.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
Assistant Shift Manager
Priddy Store
Priddy, TX
12.2013 - 05.2014
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Proactively identified potential bottlenecks in operations and implemented solutions to ensure smooth functioning of the business.
- Provided support to General Manager in various administrative tasks such as reporting, budgeting, forecasting, and inventory management.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Coordinated special events or promotions at the establishment enhancing store visibility thereby attracting potential customers.
Skills
- Customer support
- Staff training
- Maintenance scheduling
- Data analysis
Timeline
Program Technician II
State Of California
09.2015 - Current
Assistant Shift Manager
Pier One Imports
01.2015 - 09.2015
Jewelry Sales Associate
Rogers Jewelry
05.2014 - 01.2015
Assistant Shift Manager
Priddy Store
12.2013 - 05.2014