ASHLEY DAVIS
Greenville,SC
Overview
9
9
years of professional experience
Work History
Bartender
Swagg Bar and Grill
Greenville, SC
08.2025 - Current
- Created innovative drink recipes to enhance customer experience and boost sales.
- Trained and mentored new bartenders on drink preparation and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation practices.
Mobile Phlebotomist
Clinical laboratory services
Greenville Metropolitan
02.2024 - 05.2025
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Verified patient information prior to specimen collection.
- Collected specimens geriatric patients
Phlebotomist
AnMed Health Medical Center
Anderson, SC
06.2023 - 11.2023
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
RST Recuse Agent
Morley Companies
Greenville, SC
03.2023 - 05.2023
- Provided appropriate solutions and alternatives within time limits
- Located service providers when agents are unable too.
- Handled setting up Lyfts and keeping track to ensure driver is in route or of cancellations.
- Managed incoming calls, locating service providers and making sure they are following ETA's provided.
- Met personal and client customer service team call handing goals
De-escalation Rep
Alorica Calling Center
Greenville, SC
11.2020 - 11.2022
- Answered incoming calls and provided high level of professionalism and knowledgeable service to every customer.
- Managed high volume of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information, and researched issues to provide alternative solutions.
- Took incoming escalation calls to help satisfy customer needs before involving a supervisor.
Tier 2 Customer Service Representative
Expert Hub
Greenville, SC
08.2018 - 09.2020
- Collected payments on past due accounts
- Provided account details for troubleshooting calls
- Took escalation calls
- Disputed fraud acts for customers
- Set up service for customers with devices having issues
Cashier/Customer Service
Purple Haze
11.2016 - 07.2018
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Compiled with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
Education
High School Diploma - undefined
Wade Hampton High
Phlebotomist Certification - undefined
School of phlebotomy training specialist
Greenville, SC05.2023
Skills
- Venipuncture
- Data entry
- Customer Service
- Adaptive learning
- Specimen preparation
- Microsoft excel, Microsoft word
- Computer literacy
- Documentation review
- Time management
Timeline
Bartender
Swagg Bar and Grill
08.2025 - Current
Mobile Phlebotomist
Clinical laboratory services
02.2024 - 05.2025
Phlebotomist
AnMed Health Medical Center
06.2023 - 11.2023
RST Recuse Agent
Morley Companies
03.2023 - 05.2023
De-escalation Rep
Alorica Calling Center
11.2020 - 11.2022
Tier 2 Customer Service Representative
Expert Hub
08.2018 - 09.2020
Cashier/Customer Service
Purple Haze
11.2016 - 07.2018
High School Diploma - undefined
Wade Hampton High
Phlebotomist Certification - undefined
School of phlebotomy training specialist