Ashley Dawkins
Denver,Colorado
Summary
Insurance Agent with over 14 years of experience driving client satisfaction and delivering effective insurance solutions. Strong communicator with a collaborative approach, experienced in managing client portfolios and supporting efficient office operations. Skilled in sales, customer service, and problem-solving, with a consistent focus on compliance and enhancing the customer experience.
Overview
14
14
years of professional experience
Work History
Account Manager
State Farm
10.2023 - Current
- Drive client satisfaction through personalized insurance solutions, manage policy portfolios, and coordinate with underwriting teams to optimize coverage plans
- Streamline claims processes, enhance customer experience, and maintain strong client relationships
- Analyze customer needs and risk profiles to recommend tailored insurance products while ensuring compliance with state regulations
- Guide clients through policy selection, claims procedures, and coverage updates while providing exceptional customer service and timely support
- Process policy documentation, maintain accurate client records, and conduct regular portfolio reviews to identify coverage optimization opportunities
Office Manager
Allstate Insurance
10.2012 - 10.2023
- Oversee office operations, ensuring efficiency and client satisfaction.
- Addressed client issues to enhance satisfaction and drive growth.
- Implemented lead strategies, securing new clients.
- Maintained compliance, managed client portfolios effectively.
- Trained and mentored new staff, fostering a collaborative and supportive office environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Property and Casualty Insurance License - undefined
Kaplan
Life Insurance License - undefined
Kaplan
Diploma - undefined
McGuffey High School
Skills
- Communication
- Training
- Time Management
- Problem Solving
- Sales
- Customer Service
- Change Management
- Leadership
- Risk Assessment
- Project Management
- Client Retention
- Compliance Monitoring
- Adaptability
- Reliable
- Trustworthy
Timeline
Account Manager
State Farm
10.2023 - Current
Office Manager
Allstate Insurance
10.2012 - 10.2023
Property and Casualty Insurance License - undefined
Kaplan
Life Insurance License - undefined
Kaplan
Diploma - undefined
McGuffey High School