Ashley Dayberry
Tomah
Summary
Detail-oriented healthcare administration professional with expertise in patient enrollment, problem solving, and team collaboration. Proven ability to enhance patient experiences and streamline operations.
Overview
6
6
years of professional experience
Work History
Health Administrative Specialist (HOD)
Tomah VAMC Enrollment & Eligibility Department
Tomah
06.2025 - Current
- Provides oversight reports, guidance, and monitoring of VISN eligibiliity and enrollment programs.
- Coordinates and performs site visits for lagging facility-level enrollment programs.
- Provides technical guidance to VAMC enrollment staff regarding veteran eligibility.
- Managed daily operations within the hospital to ensure efficient service delivery.
- Coordinated patient admissions and discharges for smooth transitions in care.
- Assisted in scheduling staff shifts to meet departmental needs effectively.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
Lead Advance Medical Support Assistant
Tomah VAMC Enrollment & Eligibility Department
Tomah
01.2024 - 06.2025
- Assisted patients with enrollment and eligibility documentation for healthcare services.
- Coordinated appointment scheduling and patient follow-up communications efficiently.
- Reviewed and processed patient applications for clarity and completeness.
- Managed electronic health records to ensure accurate patient information availability.
- Responded to patient inquiries regarding benefits and services with professionalism.
- Trained new staff on enrollment processes and system navigation protocols.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
Advance Medical Support Assistant
Tomah VAMC Enrollment & Eligibility Department
Tomah
01.2020 - 01.2024
- Managed patient records and maintained accurate enrollment data.
- Coordinated appointments and scheduled follow-up visits for veterans.
- Assisted in processing eligibility claims and verifying documentation.
- Communicated effectively with patients regarding their healthcare options.
- Trained new staff on office procedures and patient interaction protocols.
- Conducted routine quality checks on enrollment processes and systems.
- Collaborated with medical staff to streamline patient support services.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
Education
High School Diploma -
Tomah Senior HIgh
Tomah06-2008
Skills
- Healthcare administration
- Patient enrollment
- Electronic health records
- Appointment scheduling
- Benefits verification
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Training and development
- Conflict resolution
- Attention to detail
- Registration processing
- Scheduling appointments
- Video conference preparation
- Spreadsheet creation
- Excel spreadsheets
- Initiative-taking
- Excellent communication
- Administrative procedures
Timeline
Health Administrative Specialist (HOD)
Tomah VAMC Enrollment & Eligibility Department
06.2025 - Current
Lead Advance Medical Support Assistant
Tomah VAMC Enrollment & Eligibility Department
01.2024 - 06.2025
Advance Medical Support Assistant
Tomah VAMC Enrollment & Eligibility Department
01.2020 - 01.2024
High School Diploma -
Tomah Senior HIgh