Ashley Dees

Browns Billiards

03.2019 - 11.2023

Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Served food and beverages promptly with focused attention to customer needs.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Explained menu items and suggested appropriate options for food allergy concerns.

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