Ashley Dees
Ormond Beach,FL
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Browns Billiards
03.2019 - 11.2023
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Home Care Provider
Tony Goodwin
01.2016 - 01.2019
Timeline
Customer Service Manager
Browns Billiards
03.2019 - 11.2023
Home Care Provider
Tony Goodwin
01.2016 - 01.2019