Ashley DeGiacomo
Holbrook,MA
Summary
Dynamic Specimen Processing Technician with a proven track record at Quest Diagnostics, excelling in quality control and customer service. Recognized for optimizing workflow and enhancing specimen handling accuracy, while maintaining strict confidentiality. Strong problem-solving skills and a commitment to safety protocols ensure efficient laboratory operations and exceptional patient care.
Experienced laboratory professional prepared for this role with strong background in specimen handling, data entry, and quality control. Adept at maintaining high standards and ensuring accuracy while meeting deadlines. Proven ability to collaborate effectively within team and adapt to changing needs. Skilled in laboratory protocols, safety procedures, and equipment maintenance, consistently delivering reliable results.
Professional with experience in airline customer service, prepared to excel in any role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
12
12
years of professional experience
Work History
Specimen Processing Technician
Quest Diagnostics
Brockton, MA
11.2023 - Current
- Optimized use of laboratory resources by tracking inventory levels and replenishing supplies as needed, minimizing downtime due to shortages.
- Supported diagnostic accuracy by troubleshooting and resolving specimen-related issues in a timely manner.
- Assisted with the training of new technicians, sharing best practices for efficient and error-free processing techniques.
- Ensured compliance with all relevant regulatory standards, maintaining up-to-date knowledge of OSHA requirements to support a safe working environment.
- Provided exceptional customer service to medical professionals and patients alike, addressing any concerns or questions related to specimen processing in a timely and professional manner.
Specimen Processing Technician
Quest Diagnostics
Milton, MA
08.2022 - 07.2023
- Expertly managed high-pressure situations during peak times, maintaining focus on task completion while adhering to stringent safety guidelines.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, ensuring data integrity throughout the processing procedure.
- Received recognition from supervisors for exceptional attention to detail in record-keeping and accurate data entry processes during specimen handling tasks.
- Improved turnaround time for test results by prioritizing urgent samples and efficiently managing workload.
- Reduced errors in specimen handling by maintaining a clean and organized workspace.
- Contributed to a safe laboratory environment by following proper biohazard waste disposal protocols.
- Developed strong working relationships with other departments within the lab setting, fostering collaboration that supported timely delivery of test results.
- Enhanced laboratory efficiency by accurately processing and labeling specimens for testing.
- Ensured accurate test results through meticulous adherence to quality control procedures and documentation.
Customer Service Agent
Delta Air Lines, Inc
Boston, MA
07.2022 - 10.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
Assistant Manager
Dunkin' Donuts
Cohasset, MA
08.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Front Desk Agent
Nantasket Beach Resort
Hull, MA
05.2021 - 10.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Server
Texas Roadhouse
Walpole, MA
02.2018 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Hostess
Toby Keith's I Love This Bar & Grill
Foxborough, MA
09.2018 - 01.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Cashier/Cool/Trainer
Sullivans Castle Island
South Boston, MA
03.2013 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Bachelor of Science - Hospitality And Tourism Management
Johnson & Wales University
Providence, RI12-2027
High School Diploma -
Holbrook Junior/Senior High School
Providence, RI06-2016
Skills
- Laboratory safety protocols
- Confidentiality compliance
- Sample preparation
- Specimen handling
- Labeling accuracy
- Quality control procedures
- Process documentation
- Workflow optimization
- Specimen storage
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Strong work ethic
- Cash handling
- Guest engagement
- Guest services
- Problem-solving skills
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Cultural awareness
- Baggage handling
- Airline policies
Timeline
Specimen Processing Technician
Quest Diagnostics
11.2023 - Current
Specimen Processing Technician
Quest Diagnostics
08.2022 - 07.2023
Customer Service Agent
Delta Air Lines, Inc
07.2022 - 10.2022
Assistant Manager
Dunkin' Donuts
08.2021 - 07.2022
Front Desk Agent
Nantasket Beach Resort
05.2021 - 10.2021
Restaurant Hostess
Toby Keith's I Love This Bar & Grill
09.2018 - 01.2019
Server
Texas Roadhouse
02.2018 - 05.2021
Cashier/Cool/Trainer
Sullivans Castle Island
03.2013 - 11.2018
Bachelor of Science - Hospitality And Tourism Management
Johnson & Wales University
High School Diploma -
Holbrook Junior/Senior High School