KLEOPATRA MILLBROOK
Charlottesville,VA
Summary
Experienced laboratory professional prepared for this role with strong background in specimen handling, data entry, and quality control. Adept at maintaining high standards and ensuring accuracy while meeting deadlines. Proven ability to collaborate effectively within team and adapt to changing needs. Skilled in laboratory protocols, safety procedures, and equipment maintenance, consistently delivering reliable results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specimen Processing Technician
UVA Health
2023.10 - Current
- Supported diagnostic accuracy by troubleshooting and resolving specimen-related issues in a timely manner.
- Improved turnaround time for test results by prioritizing urgent samples and efficiently managing workload.
- Ensured accurate test results through meticulous adherence to quality control procedures and documentation.
- Expertly managed high-pressure situations during peak times, maintaining focus on task completion while adhering to stringent safety guidelines.
- Provided exceptional customer service to medical professionals and patients alike, addressing any concerns or questions related to specimen processing in a timely and professional manner.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, ensuring data integrity throughout the processing procedure.
- Received recognition from supervisors for exceptional attention to detail in record-keeping and accurate data entry processes during specimen handling tasks.
- Developed strong working relationships with other departments within the lab setting, fostering collaboration that supported timely delivery of test results.
- Optimized use of laboratory resources by tracking inventory levels and replenishing supplies as needed, minimizing downtime due to shortages.
- Reduced errors in specimen handling by maintaining a clean and organized workspace.
- Enhanced laboratory efficiency by accurately processing and labeling specimens for testing.
- Collaborated effectively with laboratory staff to ensure smooth communication between departments, enhancing overall productivity.
- Contributed to a safe laboratory environment by following proper biohazard waste disposal protocols.
- Assisted with the training of new technicians, sharing best practices for efficient and error-free processing techniques.
Customer Service Associate
Walgreens
2019.07 - 2023.05
- Followed policies and procedures to meet or exceed established performance requirements
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Addressed inquiries, resolved customer issues and managed customer relations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Arts (B.A.) in Health Sciences -
Mary Baldwin University
Staunton, VA05.2023
Skills
- Customer Support
- Problem Resolution
- Computer Skills
- Communication skills
- Laboratory safety protocols
- Confidentiality Compliance
- Sample Preparation
- Specimen handling
- Labeling Accuracy
- Quality Control Procedures
- Regulatory knowledge
- Process Documentation
- Workflow Optimization
- Hazardous waste management
- Data Analysis
- Laboratory Information Systems
- Equipment Maintenance
- Specimen Processing
- Medical records
- Medical terminology
Certification
- Crisis Prevention Certification, 02/15/24
- Basic Life Support Certification, 02/14/24
- Clinical Research Coordinator Basic Course Certification, 04/08/23
Timeline
Specimen Processing Technician
UVA Health
2023.10 - Current
Customer Service Associate
Walgreens
2019.07 - 2023.05
Bachelor of Arts (B.A.) in Health Sciences -
Mary Baldwin University