ASHLEY DE JESÚS BORGES
ASHEBORO,NC
Summary
Bilingual Customer Service Professional with over 12 years of experience in customer support, leadership, and quality assurance. Proven ability to resolve issues, mentor teams, and improve customer satisfaction. Fluent in English and Spanish. Seeking a remote position where I can apply my communication skills and operational experience to deliver outstanding service.
Overview
11
11
years of professional experience
Work History
SALES ASSOCIATE
PacSun
San Juan, Puerto Rico
11.2013 - 01.2014
- Helped customers and suggested products
- Supported daily sales goals
- Handled payments and answered customer questions
ASSISTANT MANAGER
Taco Bell
Guaynabo, Puerto Rico
06.2014 - 10.2015
- Helped run daily operations and guided team members
- Solved customer problems to keep satisfaction high
- Trained over 5 team members to work more efficiently
- Kept track of inventory and counted cash accurately
ASSISTANT MANAGER
La Rosca Bakery
Cidra, Puerto Rico
09.2015 - 04.2017
- Trained team members on how to handle and prepare baked goods
- Checked food prep to make sure safety and health rules were followed
- Handled employee paperwork and paychecks
MACHINE OPERATOR
Quality Packaging
High Point, US
07.2017 - 09.2024
- Operate and maintain Angle Pad machine to ensure production standards.
- Perform routine inspections for quality assurance.
- Maintain a safe and clean work environment.
Education
BS - BUSINESS ADMINISTRATION
Universidad Ana G Mendez
Puerto Rico 08.2023 - 01/2024
HIGH SCHOOL DIPLOMA -
Eloisa Pascual High School
Bairoa, Puerto RicoSkills
- Excellent Customer Service & EngagementTime
- Management & PrioritizationStrong
- Organizational SkillsVirtual Team
- CollaborationConflict Resolution & Problem
- SolvingFast Learner & Adaptable to New Tools
- Leadership & Remote Team
- CoordinationMultitasking in Fast-Paced Environments
- Quality Assurance & Attention to Detail
- Data Entry & Basic Data Analysis
Languages
- English, Highly proficient
- Spanish, Native
Additional Information
FINANCIAL OVERSIGHT & MANAGEMENT BOARD FOR PUERTO RICO, San Juan, Puerto Rico, Maintained guest list and front door entrance for government officials who were attending the annual Fiscal Board Meeting
Timeline
BS - BUSINESS ADMINISTRATION
Universidad Ana G Mendez
08.2023 - 01/2024
MACHINE OPERATOR
Quality Packaging
07.2017 - 09.2024
ASSISTANT MANAGER
La Rosca Bakery
09.2015 - 04.2017
ASSISTANT MANAGER
Taco Bell
06.2014 - 10.2015
SALES ASSOCIATE
PacSun
11.2013 - 01.2014
HIGH SCHOOL DIPLOMA -
Eloisa Pascual High School
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