Ashley De La Cruz
Las Vegas,NV
Summary
Dynamic professional with extensive experience in kitchen management and staff supervision. Successfully streamlined workflows and implemented inventory systems, leading to reduced waste and improved service delivery. Committed to fostering a positive work environment and high customer satisfaction.
Overview
1
1
Language
11
11
years of professional experience
Work History
Shift Manager
Glenco
Las Vegas, NV
11.2018 - Current
- Supervised daily operations, ensuring adherence to safety standards and company policies.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflows to enhance productivity and improve service delivery efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Conducted performance evaluations, providing constructive feedback to team members.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Service Porter
Hilton Grand Vacations Club
10.2017 - 11.2028
- Assisted guests with luggage and transportation needs, ensuring prompt and courteous service.
- Collaborated with housekeeping to support room preparation and turnover efficiency.
- Conducted routine inspections of property facilities, identifying maintenance issues for swift resolution.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
Education
High School Diploma -
Liceo Aristides Garcia Mella
Dominican Republic 05-2016
English ESL - English Composition
Las Vegas Public Library
Las Vegas, NV06-2017
Skills
- Food and beverage operations
- Inventory control
- Operational oversight
- Staff management
- Employee training
- Cash handling
- Order accuracy
- Sanitation compliance
- Health code adherence
- Food production
- Product rotation
- Multitasking
- Vendor relations
- Decision-making
- Equipment troubleshooting
- Customer service focus
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Glenco
11.2018 - Current
Service Porter
Hilton Grand Vacations Club
10.2017 - 11.2028
English ESL - English Composition
Las Vegas Public Library
High School Diploma -
Liceo Aristides Garcia Mella