Michelle Robbins
Shell Rock
Summary
Ambitious Shift Manager in Training with a focus on effective communication and team collaboration. Maintains high food safety standards while delivering exceptional customer service. Strong multitasking and time management skills support a positive customer experience. Eager to apply organizational abilities in entry-level opportunities that contribute to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Fast Food Restaurant
Waverly
08.2025 - Current
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to achieve efficient workflow during shifts.
- Enforced safety protocols to promote a secure working environment.
- Resolved customer complaints in a timely manner, keeping customer satisfaction a priority.
- Collaborated with managers to align staffing needs with operational demands throughout shifts.
- Provided excellent customer service to ensure customers had an enjoyable experience while shopping in the store.
- Processed payments using the point-of-sale system accurately and efficiently.
- Managed daily operations by delegating tasks to employees and monitoring their performance.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reinforced rules to promote superior employee performance.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Observed food safety and sanitation protocols to reduce germ spread.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Salad Chef/DMO
One World Restraunt
Peoria
09.2024 - 09.2025
- Crafted unique salad recipes using fresh, seasonal ingredients.
- Prepared and assembled salads efficiently for high-volume service.
- Maintained cleanliness and organization of kitchen workspace and tools.
- Trained new team members on salad preparation techniques.
- Monitored inventory levels for salad ingredients and supplies.
- Served customers by providing them with the appropriate portions of salad items they ordered.
- Organized storage areas for ingredients used in salads.
- Diced, sliced, and chopped vegetables for salads.
- Followed instructions on recipe cards precisely when making dressings for salads.
- Cleaned and sanitized work areas before and after preparing salads.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Cleaned and sanitized utensils, dishes, and silverware in compliance with health standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Stored food in designated containers and storage areas to prevent spoilage.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
PCI Pharmaceutical Assembler
QPS Staffing
Rockford
06.2025 - 08.2025
- Followed safety procedures to maintain a safe working environment.
- Inspected finished products.
- Collaborated with team members to enhance assembly line efficiency and streamline workflows.
- Maintained clean and organized workstations throughout shifts.
- Operated machinery to support production processes and workflows.
- Documented assembly processes to ensure traceability and compliance with industry standards.
- Assembled components.
- Inspected finished products for defects.
- Align components for proper fit and adjust as necessary during the assembly process.
- Notify supervisors of any potential issues that may cause delays in production.
- Packed finished products for shipment, ensuring adherence to shipping specifications and quality control.
Vendor Stocker
LaBreaBakery
Rockford
01.2025 - 08.2025
- Stocked bakery products on shelves to enhance product availability for customers.
- Reported inventory levels and identified items needing restock or reorder.
- Maintained cleanliness in work area through regular sweeping, mopping, and dusting to ensure a safe environment.
- Organized merchandise on shelves to optimize product visibility for customers.
- Lifted materials of different weights regularly to ensure workflow continuity.
- Replenished items promptly to sustain stock availability and meet customer demand.
Shift Manager
Hardees Restaurant
Peoria
03.2024 - 09.2024
- Supervised daily restaurant operations to ensure compliance with company policies.
- Monitored food safety practices and maintained cleanliness in all kitchen areas.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with team members to streamline workflows and improve service speed.
- Inspected work areas regularly for cleanliness and organization.
- Monitored store operations to ensure compliance with company policies and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Ensured compliance with food safety regulations and quality standards.
- Monitored stockroom orders and restocked shelves to ensure adequate inventory levels.
- Resolved conflicts between staff members in a professional manner.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Conducted inventory checks.
Shift Manager
McDonald's
Peoria
07.2023 - 03.2024
- Supervised daily restaurant operations and ensured adherence to company policies.
- Managed staff schedules to optimize coverage during peak hours and maintain efficiency.
- Trained new employees on customer service standards and food preparation procedures.
- Resolved customer complaints promptly, boosting satisfaction and fostering loyalty.
- Collaborated with team members to streamline workflows and improve service speed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Implemented training sessions focused on enhancing team communication and collaboration skills.
- Coached employees on interactions with customers to drive exceptional service.
- Guided team members to enhance their work effectiveness.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reinforced rules to promote superior employee performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Counted cash in registers and ensured accurate balancing at the end of shifts.
- Maintained cleanliness and organization of work area.
- Monitored food safety practices and maintained cleanliness in all kitchen areas.
- Ensured compliance with food safety regulations and quality standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used Point of Sale register system to complete transactions.
- Used Point of Sale register system to complete transactions.
Education
High School Diploma -
Hillcrest
Springfield, MO05-2000
Skills
- Food safety compliance
- Point-of-sale operations
- Inventory management
- Shift leadership
- Opening and closing procedures
- Shift checklists
- Employee training
- Employee coaching
- Staff motivation
- Food and beverage service
- Waste procedures establishment
- Workplace safety
- Safety protocols enforcement
- Documentation and reporting
- Customer service
- Team collaboration
- Team building
- Conflict resolution
- Effective communication
- Time management
- Decision-making capacity
- Delegation
- Delegating work
- Punctual and reliable
- Relationship building
Certification
- Manager Food Handling Certificate
Timeline
Shift Manager
McDonald's Fast Food Restaurant
08.2025 - Current
PCI Pharmaceutical Assembler
QPS Staffing
06.2025 - 08.2025
Vendor Stocker
LaBreaBakery
01.2025 - 08.2025
Salad Chef/DMO
One World Restraunt
09.2024 - 09.2025
Shift Manager
Hardees Restaurant
03.2024 - 09.2024
Shift Manager
McDonald's
07.2023 - 03.2024
High School Diploma -
Hillcrest