Sarah Adams
Cincinnati,OH
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Shift Manager
Wendy's
Blue Ash, Ohio
06.2025 - Current
- Assigning tasks to Workers
- Counting the Safe
- Inputting deposits
- Counting cash registers
- Dealing with customer complaints
- Customer service
- Working the food line (any section)
- Supervised team members to ensure efficient restaurant operations during shifts.
- Managed daily inventory checks and restocked supplies as needed.
- Trained new employees on menu items and customer service standards.
- Ensured compliance with food safety and cleanliness guidelines consistently.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Monitored food preparation processes for quality and consistency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Observed and monitored utilization of equipment.
- Set up and adjusted machines and equipment to produce pre-determined results.
Crew Member
Wendy’s
Blue Ash, Ohio
08.2024 - 06.2025
- Provided excellent customer service and assisted with guest inquiries.
- Maintained cleanliness and organization of work and dining areas.
- Operated kitchen equipment while following food safety procedures.
- Assisted in restocking supplies to maintain inventory levels.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to ensure efficient order preparation.
- Communicated effectively with staff to coordinate timely service delivery.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Participated in training sessions to enhance product knowledge and skills.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Hamilton High School
Hamilton , OHSkills
- Cash handling
- Inventory management
- Food safety compliance
- Team supervision
- Customer service
- Conflict resolution
- Employee training
- Quality assurance
- Process improvement
- Operational efficiency
- Effective communication
- Time management
- Problem solving
- Relationship building
- Safety enforcement
- Verbal and written communication
- Handling customer complaints
- Equipment troubleshooting
- Workplace safety
- Mentoring and coaching
- Accurate money handling
- Staff training and onboarding
- Compliance
- Safety compliance
- Training and mentoring
- Delegating work
- Staff motivation
- Customer service focus
- Interpersonal skills
- Opening and closing procedures
- Decision-making
- Energetic and enthusiastic
- Shift leadership
- Inventory control
- Problem-solving aptitude
- Critical thinking
- Handle materials
- Production cycling
- Self motivation
- Analytical thinking
- Inspect equipment
- Multitasking Abilities
- Product assembly
- Communication skills
- Delegation skills
- Multitasking
- Equipment operation
- Staff training
- Materials inspection
Certification
- ServSafe
Accomplishments
- Customer Service award (Wendy’s)
Timeline
Shift Manager
Wendy's
06.2025 - Current
Crew Member
Wendy’s
08.2024 - 06.2025
Hamilton High School