Ashley De La Torre
Perris,CA
Summary
- Respected team builder and leader of fast paced customer-focused environment; instill a shared, positive commitment to customer service as a key driver of company practice guidelines. Lead by example to ensure the execution of all quality and operations policies.
- Evaluates, negotiates and settles varying complex liability and bodily injury claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.
- Special education aide; compassionate in nature who is enthusiastic about hands-on learning with children, including perceiving and dealing with their functions.
- Versatile and dedicated with a focus on the individual needs of special education students. Empathetic and accommodating in the implementation of classroom curriculum and individual success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Supervisor
MERCURY INSURANCE GROUP
11.2021 - Current
- Oversee and monitor team performance, enforcing expectations regarding clams processes and procedures.
- Supervise team in the handling of multi-line claims through the assignment of new losses, training and providing guidance through a plan of action.
- Piloted a project overseeing a team of 7 utilizing activity based handling and low touch procedures in claims handling.
Early Injury Unit Claims Specialist
MERCURY INSURANCE GROUP
07.2019 - 11.2021
- Review files to determine status of liability regarding injury claims and develop a plan of action towards early settlement .
- Gather supporting medical documentation in order to fairly evaluate and negotiate individual claims for settlement.
- Negotiate, settle, and authorize payments for injury claims.
Claims Specialist
MERCURY INSURANCE GROUP
10.2017 - 07.2019
- Coordinate and conduct investigations on auto claims to determine whether they may be covered and/or determine liability.
- Authorize claim payment, set corresponding reserves for payment and ensure timely disbursement of funds to clients.
- Identify claims with possible recovery from third parties.
- Consult with attorneys, doctors and agents in regards to the disposition of complex claims.
Instructional Assistant
PONDEROSA ELEMENTARY SCHOOL
01.2017 - 10.2017
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Implemented various teaching techniques to work towards reaching goals as set forth in child's Individualized Education Plan (IEP).
- Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
Instructional Assistant
HILLVIEW MIDDLE SCHOOL
11.2016 - 01.2017
- Prepared instructional materials and academic instruction to individuals or small groups of students and assisted with improving academic skills.
- Assist in shaping of appropriate social behaviors.
- Monitor and facilitate remediation of specific learning problems.
Special Education Aide
TRAVIS RANCH MIDDLE SCHOOL
01.2016 - 11.2016
- Established and facilitated positive 1:1 aide-student relationships.
- Instructed students with disabilities to stay on task and keep up with regular classroom activities.
- Worked with teachers and administrators to ensure the academic success of individual students.
- Encouraged interactive learning and communication with peers.
Education
BACHELOR OF ARTS - COMMUNICATIVE DISORDERS
California State University
Fullerton, CA2017
ASSOCIATE OF ARTS - SOCIAL BEHAVIOR AND SELF DEVELOPMENT
Fullerton College
Fullerton, CA2013
HIGH SCHOOL DIPLOMA -
La Serna High School
Whittier, CA2008
Skills
- Goal Setting and Implementation
- Schedule Management
- Group Instruction Skills
- Detail Oriented
- Exceptional Interpersonal Communication
- Behavioral/Cognitive Skills Development
- Report Development
- Complaint Handling and Resolution
Certification
CPR Certified
Timeline
Claims Supervisor
MERCURY INSURANCE GROUP
11.2021 - Current
Early Injury Unit Claims Specialist
MERCURY INSURANCE GROUP
07.2019 - 11.2021
Claims Specialist
MERCURY INSURANCE GROUP
10.2017 - 07.2019
Instructional Assistant
PONDEROSA ELEMENTARY SCHOOL
01.2017 - 10.2017
Instructional Assistant
HILLVIEW MIDDLE SCHOOL
11.2016 - 01.2017
Special Education Aide
TRAVIS RANCH MIDDLE SCHOOL
01.2016 - 11.2016
BACHELOR OF ARTS - COMMUNICATIVE DISORDERS
California State University
ASSOCIATE OF ARTS - SOCIAL BEHAVIOR AND SELF DEVELOPMENT
Fullerton College
HIGH SCHOOL DIPLOMA -
La Serna High School
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