Ashley Delgado
Canton
Summary
Dedicated Interstate Case Manager with expertise in client communication, case documentation, and interdisciplinary collaboration. Proven ability to manage case files and facilitate effective communication, ensuring compliance with child support laws.
Overview
4
4
years of professional experience
Work History
Interstate Case Manager
Stark County Child Support Enforcement Agency
Canton
06.2023 - Current
- Managed case files for child support enforcement agency clients.
- Collaborated with legal teams to ensure compliance with child support laws.
- Conducted interviews to gather necessary information from custodial parents.
- Reviewed and updated case documentation regularly for accuracy.
- Facilitated communication between clients and enforcement officers effectively.
- Provided guidance to clients on child support obligations and rights.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with other service providers to ensure continuity of care for clients.
- Utilized case management software and databases for efficient information tracking.
Intern
Stark County Child Support Enforcement Agency
Canton
01.2022 - 05.2023
- Processed child support applications and documentation, ensuring completeness and accuracy.
- Conducted research on case files to gather relevant information.
- Maintained accurate records in the case management system.
- Facilitated filing and administrative tasks for team members, enhancing workflow efficiency.
- Updated database entries with relevant case details and changes.
- Participated in team meetings to discuss ongoing cases and strategies.
- Documented and maintained accurate records of all internship activities, aiding in case management and reporting.
Education
BA Social Work - Social Work
Kent State University
Tuscarawas, OH05-2027
Associate of Applied Science - Human And Social Services
Stark State UNiversity
Canton, OH05-2023
High School Diploma -
Madison High School
Madison, OH06-2011
Skills
- Case management
- Child support laws
- Needs assessment
- Case documentation
- Record keeping
- Records management
- Documentation proficiency
- Client communication
- Interdisciplinary collaboration
- Vulnerable population awareness
- Database management
- Research skills
- MS office
- Organization and multitasking
- Decision-making
- Team collaboration
- Active listening
- Empathy skills
- Communication skills
- Professional etiquette
- Positive attitude
Timeline
Interstate Case Manager
Stark County Child Support Enforcement Agency
06.2023 - Current
Intern
Stark County Child Support Enforcement Agency
01.2022 - 05.2023
BA Social Work - Social Work
Kent State University
Associate of Applied Science - Human And Social Services
Stark State UNiversity
High School Diploma -
Madison High School