Ashley DeMarco
Johnson City,NY
Summary
Reliable [Job Title] skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Front Staff /Clerical Worker
Lourdes Hospital
Binghamton, NY
11.2015 - Current
- Monitored calendars and scheduled appointments based on availability and established load limits.
Supervisor of Dietary Dept
United Methodist Homes -Hilltop
Johnson City, NY
10.2019 - 11.2020
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Cashier
Boscov Department Store
Binghamton, NY
11.2015 - 07.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
Representative for Collections
Orange Rockland CallCenter
Endicott, NY
10.2012 - 08.2015
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Processed customer orders and collected payment information.
Cashier
J C Pennys
Johnson City, NY
02.2009 - 10.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Call Representative
NCI
Vestal, NY
10.1999 - 10.2003
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Provided customers with product and service information, as well as troubleshooting assistance.
- Processed orders, forms, applications, and requests while following established protocols.
- Maintained detailed records of customer interactions and transactions using company-specific software systems.
- Assisted customers with billing disputes or discrepancies in a timely fashion.
Valet Parking Attendent
UnitedHealth Services
Johnson City, NY
Food Prep& Cashier
KFC
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Binghamton High School
Binghamton, NY06.2019
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
Binghamton, NYSkills
- Office Administrator
- Office Management
Timeline
Supervisor of Dietary Dept
United Methodist Homes -Hilltop
10.2019 - 11.2020
Front Staff /Clerical Worker
Lourdes Hospital
11.2015 - Current
Cashier
Boscov Department Store
11.2015 - 07.2017
Representative for Collections
Orange Rockland CallCenter
10.2012 - 08.2015
Cashier
J C Pennys
02.2009 - 10.2012
Call Representative
NCI
10.1999 - 10.2003
Valet Parking Attendent
UnitedHealth Services
Food Prep& Cashier
KFC
GED -
Binghamton High School
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College