Ashley Denk
Farley,MO
Summary
Dynamic manager with a proven track record at Sam's Club, excelling in team leadership and customer service. Enhanced operational efficiency and customer satisfaction through effective decision-making and time management. Developed training materials that improved onboarding processes, fostering a motivated workforce and achieving service level agreements.
Overview
15
15
years of professional experience
Work History
Manager
Sam's Club
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Walmart
01.2012 - 03.2020
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer satisfaction levels.
- Maintained knowledge of store promotions and product features for informed assistance.
Supervisor/ Processor
Advanced Call Center Technologies LLC
02.2017 - 05.2019
- Led team to achieve service level agreements through effective scheduling and resource allocation.
- Developed training materials to enhance onboarding processes for new employees.
- Implemented quality assurance protocols, improving customer satisfaction ratings.
- Coordinated cross-functional meetings to align operational goals with company objectives.
CNA
Sunrise Assisted Living
06.2013 - 08.2016
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs accurately.
- Maintained cleanliness and organization of resident areas, promoting a hygienic environment.
- Collaborated with team members to implement individualized care plans for residents.
Call Center Representative
ADT Security
09.2010 - 05.2013
- Assisted customers with inquiries, providing accurate information on products and services.
- Handled high-volume call traffic while maintaining professionalism and efficiency.
- Utilized CRM software to log customer interactions and track service requests.
- Resolved customer issues by coordinating with various departments for timely solutions.
Education
Certified Nurses Aid
Kansas City Kansas Community College
Kansas City, KS05.2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Sam's Club
02.2021 - Current
Supervisor/ Processor
Advanced Call Center Technologies LLC
02.2017 - 05.2019
CNA
Sunrise Assisted Living
06.2013 - 08.2016
Customer Service Representative
Walmart
01.2012 - 03.2020
Call Center Representative
ADT Security
09.2010 - 05.2013
Certified Nurses Aid
Kansas City Kansas Community College