Ashley DePersia
Muskego,WI
Summary
Capable employee passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in various establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Bartender
The Barn On Prarie
Beloit, WI
10.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cleaning Manager
Horizon Consulting
Darien, WI
10.2022 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Implemented environmentally friendly practices, reducing waste while maintaining effective cleaning results.
- Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Head Bartender
Horizon Consulting
Darien, WI
04.2015 - 09.2022
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
Education
Associates Of Arts - Psychology
Rock Valley College
Rockford, ILEsthetician -
First Class Cosmetology School
Beloit, WI12.2019
Skills
- Suggestive Selling
- Basic Accounting
- Health Codes Compliance
- Payment Processing
- Highly Reliable
- Organizational Ability
- Customer Service
- Clear and Effective Communication
- Hospitality Service Expertise
- Interpersonal Skills
Timeline
Bartender
The Barn On Prarie
10.2023 - Current
Cleaning Manager
Horizon Consulting
10.2022 - Current
Head Bartender
Horizon Consulting
04.2015 - 09.2022
Associates Of Arts - Psychology
Rock Valley College
Esthetician -
First Class Cosmetology School