Ashley Dockery
Pendergrass,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Crane Transport / Titanium
10.2018 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
Accounting
Crane Transport
08.2015 - 10.2018
- Processed customer invoices, credit memos and payments within established timelines.
- Collaborated with cross-functional teams to ensure accurate invoicing and to resolve any discrepancies, promoting a positive work environment.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Generated monthly billing and posting reports for management review.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Education
High School Diploma -
Jackson County High School
Jefferson, GA05.2015
Skills
- Customer Service
- Spreadsheets
- Follow-up skills
- Account Updates
- Coordination
- Calm and Professional Under Pressure
- Account updating
- Prioritization
Timeline
Customer Service Representative
Crane Transport / Titanium
10.2018 - Current
Accounting
Crane Transport
08.2015 - 10.2018
High School Diploma -
Jackson County High School
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