Ashley Dominguez
Sr. Business Analyst
Reading,PA
Summary
Sr. Business Analyst bringing exceptional abilities in competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Sr. Business Analyst
Santander Bank Us
Reading, United States
04.2022 - Current
- Synthesized current business intelligence data to produce reports and highlighting findings and recommending changes.
- Analyzed key aspects of business to evaluate factors driving results and summarized improvements.
- Executed analysis of risks and identified risk mitigation strategies.
- Managed team performance by implementing measurable metrics to track collection requirement artifacts.
- Created new reports to boost vital business metrics visibility.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
Associate Business Analyst
Santander Bank Us
Reading, Pennsylvania
03.2020 - 04.2022
- Created detailed Collection daily performance reports for Managerial review by development team.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Assessed impact of current business processes on users and evaluated potential areas for improvement.
Sr. Collections Representative
Santander Bank Us
Reading, United States
01.2019 - 03.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Trained new team members on scripts, company services and collection strategies.
- Advanced to Sr. Collection Representative within one year.
- Worked with customer to create debt repayment plan based on current financial condition.
Collections Representative
Santander Bank Us
Reading, United States
01.2018 - 01.2019
- Reviewed and determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
- Counseled debtors on payment options and arranged installment agreements.
Leader Volunteer
Girl Scouts Of Eastern Pennsylvania
Reading, United States
01.2016 - 01.2018
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to support program mission.
- Used strong interpersonal communication skills to convey information to others.
- Helped program leadership with planning and fundraising responsibilities.
Customer Service Representative
Appliance's Unlimited
Reading, United States
01.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected coverage information and accurately input data into customer database.
Education
Associate of Science - Business Management
Penn Foster College
Scottsdale, AZ 08.2011 - 10.2017
High School Diploma -
Reading High School
Reading, MI 09.2005 - 06.2009
Skills
Data analysis
Bilingual (English & Spanish)
Operations analysis
Pivot tables
Analytical and Critical Thinking
Creation of reports
Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Business Analyst
Santander Bank Us
04.2022 - Current
Associate Business Analyst
Santander Bank Us
03.2020 - 04.2022
Sr. Collections Representative
Santander Bank Us
01.2019 - 03.2020
Collections Representative
Santander Bank Us
01.2018 - 01.2019
Leader Volunteer
Girl Scouts Of Eastern Pennsylvania
01.2016 - 01.2018
Customer Service Representative
Appliance's Unlimited
01.2015 - 01.2016
Associate of Science - Business Management
Penn Foster College
08.2011 - 10.2017
High School Diploma -
Reading High School
09.2005 - 06.2009