ASHLEY DONALDSON
Gilmer
Summary
Motivated and passionate employee with a drive to become educated quickly. My goal is to achieve success for myself and the company I am a part of through optimism and drive. I would make an impact in a positive and professional way that is beneficial for healthy work environment.
Overview
9
9
years of professional experience
Work History
Patient Relations Manager
Oak Street Health
03.2025 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Maintained compliance with healthcare regulations, ensuring the protection of confidential patient information at all times.
- Conducted regular team meetings, fostering open communication among staff members to address issues effectively as they arose.
- Partnered with clinical teams to address complex cases involving multiple providers or departments within the hospital setting.
- Streamlined communication processes for improved patient relations and overall experience.
- Managed patient feedback, implementing changes that led to increased satisfaction rates.
- Served as the primary liaison between hospital administration and patients, advocating on behalf of their needs and concerns.
- Collaborated with hospital departments, improving coordination for seamless patient care.
- Established a welcoming environment for patients and families through empathetic communication and support.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintained patient retention to ensure the continued monitoring for a positive health status and prognosis.
HIM Specialist
Longview Regional Medical Center
10.2024 - 03.2025
- Scanning records into Electronic Medical Records (EMR) database in large batches for 8+ departments
- Processing and organizing medical records for 150+ patients daily, such as charts, birth, death, etc
Apprentice Electrician/Lead Woman
Elite Electric Service, LLC.
11.2021 - 08.2024
- Learned aspects of office management, including pay roll, profit and loss margins, billing to monitor increases in profitability for 50+ clients daily
- Supervised a crew of six others for trimming out residential and commercial properties to pass inspections in preparation to connect power to panel
- Provided electrical maintenance through service calls for $3K+ to ensure devices and machinery functioned at proper voltage of 120V or 240V, such as outlets, switches, fixtures, generators, etc.
- Gained electrical knowledge to understand fundamentals of electrical trade, wire size, alternating and direct currents, reduce voltage drops by 50%
Server
New Pier Restaurant
04.2016 - 01.2017
- Experienced waitress ensuring maximized satisfaction in a restaurant setting even with upwards of 14 tables at a time
Intern Medical Assistant Student
Zeid Women's Health Center
09.2016 - 12.2016
- Measured vital signs to monitor progress of 100+ women, preparing rooms, giving injections, charting, interacting with physicians and nurse practitioners, etc.
Education
Bachelor of Science - Health Science
Purdue University Global
12.2024
Medical Assistant Program - undefined
Kaplan University
12.2017
High School Diploma - undefined
Hallsville High School
06.2012
Skills
- Answering phones
- Autoclave
- Documenting
- Hazardous materials
- Administering Injections
- QuickBooks
- Payroll
- Vital signs
- Medical terminology
- Customer service
- Office experience
- Phlebotomy
- Medical office experience
- Microsoft Excel
- EMR systems
ADDITIONAL INFORMATION
Skills consist of: admitting patients in and out, taking vital signs, urinalysis, checking for pregnancy, urine cultures, preparing exam rooms, assisting physicians with procedures, measuring stomachs for fetal gestation, fetal heart tones, scheduling appointments, documenting and updating patient charts, medical records, answering phones, calling patients to give test results, phlebotomy, administering injections, properly disposing of hazardous materials, using autoclave to sterilize instruments, etc.
Timeline
Patient Relations Manager
Oak Street Health
03.2025 - Current
HIM Specialist
Longview Regional Medical Center
10.2024 - 03.2025
Apprentice Electrician/Lead Woman
Elite Electric Service, LLC.
11.2021 - 08.2024
Intern Medical Assistant Student
Zeid Women's Health Center
09.2016 - 12.2016
Server
New Pier Restaurant
04.2016 - 01.2017
Bachelor of Science - Health Science
Purdue University Global
Medical Assistant Program - undefined
Kaplan University
High School Diploma - undefined
Hallsville High School
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