Ashley Dow
Atlanta,GA
Summary
Dynamic Account Manager with a proven track record at T-Mobile, excelling in technical support and service management. Adept at database administration, I leverage agile methodologies to enhance operational efficiency and deliver exceptional results.
Overview
12
12
years of professional experience
Work History
Account Manager
T-Mobile
Atlanta, GA
09.2021 - Current
- Identified solutions for small business customers with fewer than 1,000 employees.
- Executed sales and implementation strategies to enhance service delivery.
- Provided technical support to address business challenges effectively.
- Analyzed billing processes to ensure accuracy and efficiency.
- Delivered exceptional customer service to foster strong client relationships.
Desktop Support II
Rooms To Go
Atlanta, GA
01.2020 - Current
- Resolved 15+ network and software issues each day for first-level tickets, supporting over 100 employees
- Documented all ticket resolutions, and drafted troubleshooting guides for tech team with images, descriptions, and strategies
- Window 10 Support/Deployment
- Office 365 Support/Implementation
- Citrix Support Migration
- MECM Administrator
Data Center Technician II
Scientific Games
01.2018 - 01.2020
- Analyzed diagnostic data to understand causes and correlations regarding software and network malfunctions, and presented findings to tech team and internal staff
- Database Administration
- Routine database maintenance
- Frequently produce SQL Queries to document and report data
- Deploy Quality Assured packages for the development team
- Maintain Data Replication
Apple Support Manager IT
Faith Lutheran Middle and High School
01.2014 - 01.2017
- First Point of contact for year round device support for 1500 students and faculty
- Prepare, repair and maintain all campus Apple devices
- Mobile Device Management
- Asset Management
- Constantly create and maintain updated software images
Education
Master of Science - Project Management
Colorado Technical University
Colorado Springs, CO04-2025
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ04-2023
Certified Scrum Master -
BeardedEagle
Atlanta, GA01.2021
Apple Certified Support Professional -
Creative Resource Technology Group
Santa Barbara, CA01.2015
Skills
- MECM and software deployment
- Windows 10 and Mac OS
- Office 365 and Active Directory
- Casper Jamf and InTune
- Technical support and service management
- Database administration
- Agile methodologies and project management
- Sales and account management
References
References available upon request.
Timeline
Account Manager
T-Mobile
09.2021 - Current
Desktop Support II
Rooms To Go
01.2020 - Current
Data Center Technician II
Scientific Games
01.2018 - 01.2020
Apple Support Manager IT
Faith Lutheran Middle and High School
01.2014 - 01.2017
Master of Science - Project Management
Colorado Technical University
Bachelor of Arts - Business Administration
University of Phoenix
Certified Scrum Master -
BeardedEagle
Apple Certified Support Professional -
Creative Resource Technology Group
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