ASHLEY DUFFEY
Lead Pharmacy Technician
Stockbridge,GA
Summary
Hardworking Certified Pharmacy Technician with 9+ years of experience and success in working within fast-paced retail, clinical and hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Certified Pharmacy Technician
CVS/Pharmacy
12.2014 - Current
- Work with computerized and automated systems for dispensing medications and editing new patient profiles.
- Manage insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helpe pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitor ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Collect co-payments or full payments from customers.
- Ensure medication safety with thorough verification of prescription orders and drug interactions.
- Welcome customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Mail Processing Clerk
United States Postal Service
10.2021 - 04.2024
- Loaded mail onto automated equipment, culling out non-processable
- Contacted maintenance for assistance when required.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
Certified Pharmacy Technician II
Emory
04.2021 - 08.2021
- Maintained drug inventory and commonly used supplies; re-orders and stocks items upon delivery to ensure immediate availability
- Ensured Pharmacist product verification and facilitated timely distribution of medications to maintain product integrity.
- Maintained accurate records and patient profiles including charging and crediting
- Responded timely to customers' needs by answering phone calls, receiving, and distributing messages, and triaging requests appropriately.
- Entered and processed patients' prescriptions into internal system.
Certified Clinical Pharmacy Technician
Anthem
08.2018 - 03.2021
- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices
- Received inbound calls and placed outbound calls to assist members in medication therapy awareness as well as to contact providers office and/or dispensing pharmacy
- Managed over 80 member calls per day with less than a 5 min handle time
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during calls
- Increased efficiency and team productivity by promoting operational best practices.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Ola High School
McDonough 05.2001 - 05.2010
Skills
Timeline
Mail Processing Clerk
United States Postal Service
10.2021 - 04.2024
Certified Pharmacy Technician II
Emory
04.2021 - 08.2021
Certified Clinical Pharmacy Technician
Anthem
08.2018 - 03.2021
Certified Pharmacy Technician
CVS/Pharmacy
12.2014 - Current
High School Diploma -
Ola High School
05.2001 - 05.2010