Ashley Duit
Des Moines
Summary
Results-driven Manager with expertise in process improvement and staff management. Proven track record of enhancing team efficiency and fostering a strong company culture focused on employee engagement.
Overview
6
6
years of professional experience
Work History
Annuity New Business Manager
Sammons Financial Group
West Des Moines, IA
03.2025 - Current
- Managed daily operations to ensure efficient workflow and resource allocation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented process improvements that streamlined operations and reduced downtime.
- Assisted in recruitment to build team of top performers.
Annuity New Business Case Manager
Sammons Financial Group
West Des Moines, IA
07.2023 - 03.2025
- Managed new business cases from initiation to approval, ensuring compliance with company policies.
- Developed and maintained comprehensive tracking systems to monitor case progress and outcomes.
- Trained junior team members on case management software and procedures, enhancing team efficiency.
- Improved client satisfaction by effectively managing new business cases and resolving issues promptly.
Contact Center Team Lead
Athene
West Des Moines, IA
07.2022 - 07.2024
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Fraud Representative
Wells Fargo
Des Moines, IA
10.2019 - 05.2022
- Investigated fraudulent transactions to identify patterns and prevent losses.
- Analyzed customer accounts to detect anomalies and mitigate risks effectively.
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
Education
High School Diploma -
Chariton High School
Chariton, IASkills
- Operations management
- Analytical thinking
- Staff management
- Recruiting and hiring
- Process improvement
- Verbal and written communication
- Decision-making
- Customer relations
Timeline
Annuity New Business Manager
Sammons Financial Group
03.2025 - Current
Annuity New Business Case Manager
Sammons Financial Group
07.2023 - 03.2025
Contact Center Team Lead
Athene
07.2022 - 07.2024
Fraud Representative
Wells Fargo
10.2019 - 05.2022
High School Diploma -
Chariton High School