ASHLEY DUKE
Columbia,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Sales Lead Keyholder
Lane Bryant
Franklin, TN
01.2025 - 12.2025
- Led sales team in delivering exceptional customer service experiences.
- Managed store operations, ensuring adherence to company policies and procedures.
- Conducted inventory management to maintain stock levels and product availability.
- Trained and mentored new staff on sales techniques and product knowledge.
- Assisted in visual merchandising to enhance product displays and customer engagement.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Analyzed sales trends to identify opportunities for growth within the store.
- Greeted customers and provided assistance with product selection.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
Server
Cracker Barrel
Spring Hill, TN
10.2024 - 09.2025
- Took accurate orders and communicated them efficiently to the kitchen staff.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen team to ensure timely food delivery to guests.
- Handled customer inquiries and resolved issues promptly and courteously.
- Managed table settings and ensured proper stock of utensils and supplies.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
SERVER
HOT DOG MAFIA
05.2022 - 07.2024
- Delivered food and beverages to guests promptly and accurately.
- Cleared and reset tables efficiently, maintaining organized dining areas.
- Collaborated with kitchen staff for timely food order delivery.
- Communicated with team members to coordinate tasks and ensure service efficiency.
- Upheld cleanliness and sanitation standards per health regulations.
- Provided friendly, attentive service to enhance guest dining experiences.
- Assisted with additional duties as assigned to support restaurant operations.
CLAIMS ANALYST
ARX
08.2014 - 06.2018
- Knowledge of medical terminology
- Understanding UB04/1500 claim forms
- Making outbound calls
- Verifying insurance benefits, payments, and enrollment
- Obtaining/storing medical records
- Training employees
- Organizing team meetings
Education
Diploma -
Culleoka Unit School
Culleoka, TN05.2012
Skills
- TNABC certification
- Customer service
- Visual merchandising
- Employee training
- Team leadership
- Cash handling
- Microsoft Office proficiency
- Communication skills
- Team management
Timeline
Sales Lead Keyholder
Lane Bryant
01.2025 - 12.2025
Server
Cracker Barrel
10.2024 - 09.2025
SERVER
HOT DOG MAFIA
05.2022 - 07.2024
CLAIMS ANALYST
ARX
08.2014 - 06.2018
Diploma -
Culleoka Unit School