Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Angieri

Farmingville,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Lead Keyholder

Francescas
10.2024 - Current
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Cashier

HomeGoods
10.2023 - 10.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Customer Service/Receiving Clerk

Lowes Home Improvment
10.2022 - 09.2023
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.

Cashier

Dunkin' Donuts
06.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Psychology

Suffolk County Community College
Selden, NY
06-2026

High School Diploma -

Sachem High School East
Farmingville, NY
06-2022

Certificate of Completion - Medical Assisting

Eastern Suffolk BOCES
Oakdale, NY
06-2021

Skills

  • Willingness to learn
  • Multitasking and prioritizing
  • Reliability
  • Customer satisfaction
  • Customer service
  • Teamwork

Certification

  • Certified Clinical Medical Assistant - June 2021

Timeline

Sales Lead Keyholder

Francescas
10.2024 - Current

Customer Service Cashier

HomeGoods
10.2023 - 10.2024

Customer Service/Receiving Clerk

Lowes Home Improvment
10.2022 - 09.2023

Cashier

Dunkin' Donuts
06.2021 - 10.2022

Associate of Arts - Psychology

Suffolk County Community College

High School Diploma -

Sachem High School East

Certificate of Completion - Medical Assisting

Eastern Suffolk BOCES

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