Vanessa Singh
Queens Village,NY
Summary
Dedicated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
Dicks Sporting Goods
04.2022 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions and displays.
- Implemented merchandising strategies that enhanced product visibility and improved customer engagement.
- Opened inventory boxes and restocked shelves.
- Resolved customer issues efficiently, improving overall satisfaction and loyalty within the store environment.
Store Manager
Dollar General
02.2018 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Patient Care Assistant
Jamaica Hospital
06.2021 - 10.2021
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Health Sciences
New York City College of Technology
Brooklyn, NY06-2027
Skills
- Team Management
- Customer service
- Safety enforcement
- Decision-making
- Willingness to learn
- Multitasking and prioritizing
- Problem-solving abilities
- Excellent communication
Certification
CPR Certified
Timeline
Sales Lead Keyholder
Dicks Sporting Goods
04.2022 - Current
Patient Care Assistant
Jamaica Hospital
06.2021 - 10.2021
Store Manager
Dollar General
02.2018 - 02.2022
Health Sciences
New York City College of Technology