Compassionate and detail-oriented Certified Nursing Assistant (CNA) currently enrolled in a Medical Assistant program, with over 5 years of combined experience in patient support, medical office administration, and customer service. Skilled in EHR systems, medication administration, appointment scheduling, and providing exceptional care in fast-paced clinical environments. Brings a warm, engaging personality and strong interpersonal communication to every role.
Overview
7
7
years of professional experience
Work History
Medical Support Specialist
Care Connect
Griffin, GA
01.2023 - 01.2024
Assisted patients via phone and digital systems to schedule appointments and answer medical-related inquiries
Maintained accurate electronic health records and ensured HIPAA compliance
Coordinated care services and patient follow-up
Remote
Customer Service Representative
Alorica
01.2022 - 01.2024
Delivered responsive customer support for healthcare-related services
Assisted with scheduling, inquiries, and patient account management
Maintained professionalism in handling sensitive information
Remote
Retail & Patient Services Associate
Luxottica
Griffin, GA
01.2021 - 01.2024
Greeted and assisted patients for eye care appointments
Managed scheduling and maintained patient flow
Supported insurance verification and retail sales in a medical office setting
Client Support Worker
The Burke Center
Griffin, GA
01.2019 - 01.2021
Provided direct care and support to clients with special needs
Administered medications and assisted with daily living activities
Collaborated with medical staff to ensure optimal patient care
Support Coordinator
Griffin Area Resource Center
Griffin, GA
01.2017 - 01.2019
Coordinated care plans for clients and ensured access to appropriate services
Maintained documentation and liaised with healthcare professionals