Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Dukes

Griffin,GA

Summary

Compassionate and detail-oriented Certified Nursing Assistant (CNA) currently enrolled in a Medical Assistant program, with over 5 years of combined experience in patient support, medical office administration, and customer service. Skilled in EHR systems, medication administration, appointment scheduling, and providing exceptional care in fast-paced clinical environments. Brings a warm, engaging personality and strong interpersonal communication to every role.

Overview

7
7
years of professional experience

Work History

Medical Support Specialist

Care Connect
Griffin, GA
01.2023 - 01.2024
  • Assisted patients via phone and digital systems to schedule appointments and answer medical-related inquiries
  • Maintained accurate electronic health records and ensured HIPAA compliance
  • Coordinated care services and patient follow-up
  • Remote

Customer Service Representative

Alorica
01.2022 - 01.2024
  • Delivered responsive customer support for healthcare-related services
  • Assisted with scheduling, inquiries, and patient account management
  • Maintained professionalism in handling sensitive information
  • Remote

Retail & Patient Services Associate

Luxottica
Griffin, GA
01.2021 - 01.2024
  • Greeted and assisted patients for eye care appointments
  • Managed scheduling and maintained patient flow
  • Supported insurance verification and retail sales in a medical office setting

Client Support Worker

The Burke Center
Griffin, GA
01.2019 - 01.2021
  • Provided direct care and support to clients with special needs
  • Administered medications and assisted with daily living activities
  • Collaborated with medical staff to ensure optimal patient care

Support Coordinator

Griffin Area Resource Center
Griffin, GA
01.2017 - 01.2019
  • Coordinated care plans for clients and ensured access to appropriate services
  • Maintained documentation and liaised with healthcare professionals

Education

Diploma - undefined

New Horizon New Direction Academy
01.2013

Medical Assistant Program

Southern Crescent Technical College

Skills

  • Electronic Health Records (EHR)
  • Medical Office Administration
  • Appointment Scheduling
  • Medication Administration
  • Patient Support & Care
  • Front Desk & Reception Duties
  • Customer Service Excellence
  • HIPAA Compliance
  • Time Management
  • Microsoft Word & Excel

Timeline

Medical Support Specialist

Care Connect
01.2023 - 01.2024

Customer Service Representative

Alorica
01.2022 - 01.2024

Retail & Patient Services Associate

Luxottica
01.2021 - 01.2024

Client Support Worker

The Burke Center
01.2019 - 01.2021

Support Coordinator

Griffin Area Resource Center
01.2017 - 01.2019

Diploma - undefined

New Horizon New Direction Academy

Medical Assistant Program

Southern Crescent Technical College
Ashley Dukes