Westley Y. MOSQUERA
Queens
Summary
Reliable and motivated customer service professional with over 7 years of experience in cash handling, fraud prevention, team supervision, and customer relations. Proven track record in fast-paced retail and financial service environments. Skilled in resolving issues efficiently, maintaining policy compliance, and driving sales goals. Seeking to bring leadership and strong service skills to a dynamic role.
Overview
8
8
years of professional experience
Work History
Store Manager of Operations
PLS Check Cashers
Brooklyn
11.2017 - 03.2024
- Maintaining exemplary customer service
- Implementing strategies to help meet store goals.
- Recruiting, developing, and motivating store employees
- Ensuring compliance with federal, state, and local regulations.
- Establishing a strong customer service/selling culture to maximize sales.
- Supervising Customer Service Representative
- Resolving customer complaints about increased customer satisfaction.
- Specilizes in fraud and auditing.
- Oversaw inventory and schedule management, optimizing operational efficiency and compliance with regulations.
- Oversaw daily operations and staff management at a check cashing service.
- Managed customer service initiatives to enhance client satisfaction and loyalty.
- Implemented operational procedures to ensure compliance with company policies.
- Trained and mentored new employees on company standards and practices.
- Coordinated inventory management and cash handling processes effectively.
- Analyzed operational workflows to identify areas for process improvement.
- Facilitated communication between staff and upper management for smooth operations.
- Resolved customer complaints promptly and professionally.
- Analyzed sales figures to identify trends and opportunities for improvement.
Marketing team
Nautica & Aeropostale
New York
10.2017 - 03.2019
- Oversee sales deparetment
- Content marketing
- Work with creative and communication team
- Supervise the stores sales goal
- Completed day-to-day duties accurately and efficiently.
- Collaborated with the marketing team to enhance brand visibility and drive customer engagement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Human Resources Generalist
Home Health Care Agency
Brooklyn
06.2016 - 07.2016
- Processing incoming mail.
- Serving as a point of contact with customers.
- Maintaining computer system by updating and entering data.
- Seing appointments and arranging meetings.
- Developed and enforced company policy and procedures.
- Implemented and supervised orientation procedures for all new hires.
- Updated HR database with new employee information
- Prepared all human resource documentation
- Facilitated human resources processes to enhance employee engagement.
- Developed training materials for staff onboarding and compliance in home health services.
- Administered employee benefit programs and communicated options to staff effectively.
- Conducted performance evaluations and provided feedback to improve staff development.
- Assisted with employee records management and maintained confidentiality standards.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
Education
High School Diploma -
Multicultural High School
Queens, NY06-2014
Skills
- Goals and Performance
- Staff Supervision
- Product and Service Sales
- Business Development and Planning
- Scheduling
- Inventory Control
- Store Management
- Policy and Procedure Development
- Personnel File Management
- Employee Relations
- New Hire Orientation
- Team player
- Regulatory compliance
- Employee training
- Sales analysis
- Customer service
- Inventory management
Timeline
Store Manager of Operations
PLS Check Cashers
11.2017 - 03.2024
Marketing team
Nautica & Aeropostale
10.2017 - 03.2019
Human Resources Generalist
Home Health Care Agency
06.2016 - 07.2016
High School Diploma -
Multicultural High School