ASHLEY EDWARDS
Chicago,IL
Summary
Certified Medical Assistant and Licensed Esthetician with a proven track record of delivering exceptional customer service and efficiently handling administrative and patient-oriented responsibilities in a dynamic and fast-paced setting. Strong communication, interpersonal, organizational, and time management skills. Adept at effectively managing multiple tasks simultaneously. Seeking an opportunity within a thriving organization to leverage skills and provide outstanding service while contributing to growth.
Overview
18
18
years of professional experience
Work History
Medical Assistant/PSR
Local MD Urgent Care
01.2022 - Current
- Ensured an effective patient flow
- Roomed patients in a timely manner
- Collected vital signs and pertinent information
- Performed Point of Care testing
- Specimen/Blood Collection
- Assist in procedures
- Administered Injections
Esthetician/Owner
Autumn Nova Esthetics
03.2020 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Patient Service Representative
Rush Hospital
08.2019 - 05.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Medical Assistant/Intern Student Supervisor
Flawless Center For Cosmetic Medicine
04.2017 - 06.2019
- Appointment Scheduling, Charting and Greetings incoming participants
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- Collaborated with patients, healthcare providers and patient support departments to ensure a high quality of service
Activity Aide (Temp)
Bria of River Oaks
07.2018 - 01.2019
- Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
- Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
- Managed inventory of recreational supplies to ensure adequate resources were available for all planned activities without exceeding budgetary constraints.
Teacher
Learn Together Grow Together Development Center
09.2015 - 01.2017
- Reinforced planned activities to help enhance the academic, emotional and physical development of students
- Served dual role of educating students and managing behavior, utilizing positive behavior strategies and cultivating parental participation
- Coordinated daily schedules for children during curriculum and activity timeframes
Assistant Teacher/Front Desk Coordinator
Near The Pier Development Center
10.2006 - 08.2015
- Provided customer service support answering phones and transferring calls to various departments
- Registered (Enrolled) students for daytime care as well as before and after care at center
- Assisted in increasing enrollment by delivering excellent customer service addressing questions in a friendly and positive manner
Education
G Beauty Skin Institute -
G Beauty Skin Institute
Chicago, IL03.2020
Elim Outreach Training Center -
Elim Outreach Training Center
Homewood, IL03.2018
High School Diploma -
Kenwood Academy High School
Chicago, IL01.2006
Skills
- Team Leadership
- Customer Service Professional
- Computer Proficient
- Detail-Oriented Approach
- Effective Communication Skills
- Effective Multi-Tasking
- Conflict Resolution
- Time Management
- Microsoft Office Suite
- Windows OS
- Typing 40 wpm
- EMR/PM experience
- Medical terminology
- Vital sign monitoring
- HIPAA compliance
- Customer service
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Electronic health records
- CPR
- Immunization administration
- Specimens collection and processing
- Compassionate caregiver
Timeline
Medical Assistant/PSR
Local MD Urgent Care
01.2022 - Current
Esthetician/Owner
Autumn Nova Esthetics
03.2020 - Current
Patient Service Representative
Rush Hospital
08.2019 - 05.2022
Activity Aide (Temp)
Bria of River Oaks
07.2018 - 01.2019
Medical Assistant/Intern Student Supervisor
Flawless Center For Cosmetic Medicine
04.2017 - 06.2019
Teacher
Learn Together Grow Together Development Center
09.2015 - 01.2017
Assistant Teacher/Front Desk Coordinator
Near The Pier Development Center
10.2006 - 08.2015
G Beauty Skin Institute -
G Beauty Skin Institute
Elim Outreach Training Center -
Elim Outreach Training Center
High School Diploma -
Kenwood Academy High School
Similar Profiles
Imari LloydImari Lloyd
Medical Assistant/Patient Service Representative at Local MD Urgent CareMedical Assistant/Patient Service Representative at Local MD Urgent Care
Rebecca GarciaRebecca Garcia
Advanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary CareAdvanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary Care
Gadeer HarbGadeer Harb
Medical Receptionist at Fast Care MD Urgent CareMedical Receptionist at Fast Care MD Urgent Care
Ian RosalesIan Rosales
Warehouse Associate at Border StatesWarehouse Associate at Border States
Shantrell LoveShantrell Love
COE Team Lead II - Eats FasTrack at UberCOE Team Lead II - Eats FasTrack at Uber