Ashley Elliott
Amarillo,TX
Summary
Results-driven leader skilled in developing sales strategies and fostering long-term client relationships. Achievements include exceeding KPIs and enhancing revenue through data-informed customer retention strategies. Proven ability to mentor teams and align cross-functional efforts to meet organizational goals.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Knapp Business Solutions
Amarillo, Texas
02.2026 - Current
- Engaged clients on tax software, bookkeeping, payroll, and financial services to deliver optimal solutions and enhance client experience
- Coordinated client meetings and interactions across four teams to streamline communication and collaboration
- Accurately prepared management reports, client quotes/estimates, and tax documents
- Managed daily schedule independently, adapting to shifting priorities without oversight from management
- Displayed extreme attention to detail and discretion with highly sensitive information
Manager, Sales and Customer Support
Firstleaf
10.2017 - 01.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Managed 60,000 accounts to retain existing relationships and grow share of business.
- Exceeded established KPIs for company, team and individual performance through teamwork and focus on customers
- Fostered long-lasting relationships through exceptional, empathetic communication with all clients
- Communicated issues and concerns to relevant teams, facilitating timely resolutions and collaboration
- Conducted one-on-one meetings with team members to identify hurdles and provide actionable insights for resolution
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sales and Hospitality Supervisor
Iron Horse Vineyards
03.2016 - 10.2017
- Hosted guests to create memorable experiences and foster positive impressions
- Coordinated weekly and special events, planning and executing promotions in collaboration with management
- Monitored industry trends and innovations to enhance competitiveness and customer appeal
Oil and Gas Consultant
Quorum
03.2015 - 03.2016
- Cultivated rapport with Quorum clients to enhance understanding of product value.
- Trained client personnel on software usage and relayed client requests and issues to the IT team in order to streamline development and support.
- Leveraged industry expertise and customer service skills to resolve client concerns, fostering loyalty.
Education
BBA - Finance
Texas State University
San Marcos, TX05-2015
Skills
- Client engagement
- Process improvement
- Client relationship management
- Customer loyalty
- Administrative support
- Team leadership
- Business analytics
- Business translation
- Trend analysis
- Project coordination
Languages
Conversational Spanish
Timeline
Administrative Coordinator
Knapp Business Solutions
02.2026 - Current
Manager, Sales and Customer Support
Firstleaf
10.2017 - 01.2025
Sales and Hospitality Supervisor
Iron Horse Vineyards
03.2016 - 10.2017
Oil and Gas Consultant
Quorum
03.2015 - 03.2016
BBA - Finance
Texas State University