Ashley Ellis
Orlando,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Financial Counselor I
Orlando Health Imaging Centers
Orlando, FL
06.2024 - Current
- Gathers and inputs patient/guarantor demographic and insurance coverage information.
- Contacts appropriate payers to verify insurance benefits.
- Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
- Meets departmental goals regarding collections, productivity, and customer service.
- Assisting patients with payment options such as payment arrangements for Diagnostic Imaging services.
- Prepares estimates for patient financial responsibility based on insurance benefits for Diagnostic Imaging services.
Referral Coordinator 2
CenterWell Senior Primary Care
Orlando, FL
08.2016 - 05.2024
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Provided education and instruction to referral sources on referral processes.
- Processed referral requests from patients, doctors, and other health care professionals.
- Gathered pertinent information from Physicians, Nurse Practitioners, and clinic staff to complete referrals.
- Obtaining authorizations and pre-certifications from managed care plans for surgeries/procedures, specialist office visits, Durable Medical Equipment/Supplies, and Home Health care.
- Performed data entry related to referrals into electronic health record systems.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Medical Assistant (Front & Back Office)
Premier Pediatrics
Ocoee , FL
10.2008 - 08.2016
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared lab specimens for diagnostic evaluation and administered vaccinations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed multi-line phone system and pleasantly greeted patients.
- Processed medical insurance claims and payments.
- Verified patient insurance, demographic, and health history to keep information current.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Associate of Science - Health Information Management
Valencia College
Orlando, FL05-2014
Certificate of Technical Studies - Medical Assisting
Orange Technical College
Winter Park, FL10-2008
High School Diploma -
Ocoee High School
Ocoee, FL05-2007
Skills
- Data entry
- Customer service
- Medical Terminology
- Knowledge of ICD 10 and CPT Coding
- Communication skills
- Multitasking and organization
References
References available upon request.
Timeline
Financial Counselor I
Orlando Health Imaging Centers
06.2024 - Current
Referral Coordinator 2
CenterWell Senior Primary Care
08.2016 - 05.2024
Medical Assistant (Front & Back Office)
Premier Pediatrics
10.2008 - 08.2016
Associate of Science - Health Information Management
Valencia College
Certificate of Technical Studies - Medical Assisting
Orange Technical College
High School Diploma -
Ocoee High School
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