Latorria Whitted
ocoee,Florida
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow within the financial counselor role. I have the ability to understand and explain insurance benefits with excellent customer service skills while effectively addressing patient's inquiries and concerns. Seeking to transition into the Financial Counselor Lead role while leveraging transferrable skills to contribute to the team.
Overview
16
16
years of professional experience
Work History
Financial Counselor I
Orlando Health
01.2024 - Current
- Verify Insurance benefits, demographic and authorization status
- I explain insurance benefits, collect copay, deductibles and self pay portions due at the time of appointment
- I consistently meet department goals, collections, and productivity
- Train team members about estimated financial responsibility (EFR) as well as provide positive and professional customer service
Scheduling Coordinator
Orlando Health
01.2022 - 01.2024
- Verify Insurance
- Data Entry/Enter accurate patient demographic information
- Excellent Customer service and professional communication skills with working knowledge of registration and scheduling systems
- I'm Proactive by actively listening and offering alternative availability to fit the patients needs by providing address, date and arrival time for appointment
Resolution Specialist Customer Service
Walgreens
01.2009 - 01.2022
- Update patient prescriptions and profiles which include correction of day supply
- Communicate directly with the doctor’s offices via telephone, fax, email and or prior authorization
- Communicate with a third party insurance plan to update billing information for the patient profile and to obtain possible overrides if needed for a patient medication to resolve a claim
Education
Billing And Coding
Orange Technical College – East Campus
Winter Park, FL05.2022
Skills
- Insurance verification
- Customer service
- Payment processing
- Problem-solving
- Data entry
- Verbal and written communication
- Call center experience
- Appointment scheduling
- Database research
Timeline
Financial Counselor I
Orlando Health
01.2024 - Current
Scheduling Coordinator
Orlando Health
01.2022 - 01.2024
Resolution Specialist Customer Service
Walgreens
01.2009 - 01.2022
Billing And Coding
Orange Technical College – East Campus
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