Expert in financial services with a focus on insurance verification and cost estimation. Guides patients in identifying financial assistance options, ensuring accurate billing processes to enhance operational efficiency and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Counselor I
Winnie Palmer Hospital for Women and Children
Orlando
09.2025 - Current
Guided patients in identifying available financial assistance options to reduce healthcare costs
Prepared cost estimates to inform patients of potential out-of-pocket expenses
Conducted insurance verification to ensure accurate billing and reimbursement
Verifying Patient Records
A/R Lead
SMS National
Longwood
10.2020 - 11.2025
Processed payment transactions to ensure timely revenue recognition
Verified billing and payment status to maintain accuracy of financial records
Resolved discrepancies in payment amounts to uphold compliance and prevent revenue loss
Filed reconsideration requests for claims
Function Lead
Walgreens Centralized Services
Orlando
03.2018 - 10.2020
Planned daily functions to optimize workflow and meet operational targets
Supervised employees to ensure task completion and support team goals
Collaborated in meetings to align on team objectives and strategies
Managed escalation calls to resolve customer issues
Processed employee timecards for payroll accuracy
Transfer/Refill Prescriptions
Call Doctor's Office
Updated patients on medication status and co-payment details
Education
Master's degree - Health Information Management
University of Maryland-University College
Maryland
12-2026
Certificate - Pharmacy
Pharmacy Tech Scholar
Online
08-2026
Bachelor of Science - Health Information Management
Seminole State College of Florida
Altamonte Springs, FL
12-2021
High school diploma -
Maynard Evans High School
Orlando, FL
05-2013
Skills
Billing and coding
Insurance verification
Terminology expertise
Healthcare financing
Regulatory compliance
Revenue management
Receivables management
Financial analysis
Hospital operations
Microsoft Office proficiency
Computer literacy
Team collaboration
Customer service excellence
Organizational abilities
Patient advocacy
Certification
Medical Billing and Coding
Registered Pharmacy Technician
Languages
Haitian Creole
Timeline
Financial Counselor I
Winnie Palmer Hospital for Women and Children
09.2025 - Current
A/R Lead
SMS National
10.2020 - 11.2025
Function Lead
Walgreens Centralized Services
03.2018 - 10.2020
Master's degree - Health Information Management
University of Maryland-University College
Certificate - Pharmacy
Pharmacy Tech Scholar
Bachelor of Science - Health Information Management