Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Ennabe

Miami,FL

Summary

Highly motivated professional with experience in social media management, customer service, and healthcare support. Skilled in creating engaging digital content, assisting guests and passengers, and providing compassionate patient care. Certified in CNA and Adobe tools, with a strong ability to multitask and adapt in fast-paced environments. Seeking an opportunity to contribute my creativity, communication skills, and customer-focused approach to a dynamic team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Social Media Manager

Cruiseport Destinations
Miami, FL
11.2022 - Current
  • Built and maintained corporate image, brand and identity.
  • Developed and managed engaging content for TikTok, Facebook, and Instagram to showcase cruise operations and team culture.
  • Created trend-driven videos, reels, and posts that increased engagement and brand visibility.
  • Researched and implemented trending sounds, hashtags, and formats to maximize audience reach and engagement.
  • Managed online interactions by responding to comments, messages, and mentions, fostering a strong digital community.

Cruise Pier Agent

Cruiseport Destinations
Miami, FL
06.2021 - Current
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Directed passengers to appropriate terminals, luggage areas, and transportation services.
  • Read and understand immigration documentation, and/or other official documents. Verify and process all documents.
  • I listened closely during team meetings to gain a complete understanding of the duties required for each shift, completing priority tasks first.
  • Assisted in training new hires, mentoring them on port operations, and customer service best practices.

Health Care Assistant

North Shore Medical Center Miami
Miami, FL
09.2019 - 01.2020
  • Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
  • Monitored vital signs and reported abnormalities to nursing staff promptly.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.

Education

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06-2021

Skills

  • Friendly and professional demeanor
  • Strong verbal communication skills
  • Ability to work in fast-paced environments
  • Customer service
  • Passenger assistance
  • Content creation and strategy
  • Community engagement
  • Teamwork and collaboration
  • Patient care and assistance
  • Time management
  • Medical documentation and reporting
  • Vital signs monitoring

Certification

  • Certified Nursing Assistant
  • Adobe Certified Associate Dreamweaver

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Social Media Manager

Cruiseport Destinations
11.2022 - Current

Cruise Pier Agent

Cruiseport Destinations
06.2021 - Current

Health Care Assistant

North Shore Medical Center Miami
09.2019 - 01.2020

High School Diploma -

Miami Jackson Senior High School

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Ashley Ennabe