Ashley Erickson
McLaren Medical Group
Leslie
2027
years of professional experience
Compassionate healthcare professional skilled in patient care coordination and enhancing patient experiences. Communicates effectively with patients, addresses complex issues, and adapts to evolving healthcare needs. Advocates for patient rights and fosters supportive environments while building trust and satisfaction to uphold the highest standards of care.
Work History
Operations Supervisor
- Supervise and ensure regulatory compliance in daily operations of general surgery and obstetrics and gynecology offices.
- Manage daily operational activities, focusing on staffing, technical functions, revenue cycle processes, and facilitating effective communication between physicians and patients.
- Oversee appointment scheduling and management of physician schedules.
- Engage in ongoing professional development activities to stay current on industry trends and best practices, applying new knowledge to improve medical operations processes as needed.
- Develop strong relationships with healthcare providers, facilitating referrals for specialized care when needed.
- Coordinate workflow among medical staff to enhance patient care efficiency.
- Facilitate employee onboarding and training processes to enhance team performance.
- Conduct thorough evaluations of staff performance on an ongoing basis, offering constructive feedback designed to promote continued professional growth and development.
- Work closely with administrative leadership in order to ensure compliance with all applicable regulatory requirements and industry standards.
- Monitor inventory levels, implementing cost-saving measures in supply management.
Medical Office Coordinator
- Coordinated daily operational activities to ensure efficient workflow across departments.
- Coordinated patient scheduling to optimize clinic workflows and enhance patient experience.
- Maintained and originated physician and staff schedules
- Assisted with hiring and training new employees
- Coach and develop staff
- Filled in for clerical and clinical staff as needed to ensure efficient operation of the office
- Provide support to patients, their families and the office staff
- Assisted patients with insurance issues by reviewing physician's coding and coordinating with billing department and insurance companies
- Achieved and maintained a 4.5 out of 5 or higher evaluation score each year
- Led initiatives aimed at reducing wait times, resulting in more efficient patient flow within the clinic.
- Achieved and maintained a 4.5 out of 5 or higher evaluation score each year
Surgical Coordinator
- Facilitated effective coordination of surgical schedules, ensuring optimal use of operating rooms and staff resources.
- Facilitated collaboration between surgeon schedulers and nursing staff to optimize pre-operative processes.
- Managed surgical schedules to maximize operating room utilization and ensure timely patient care.
Medical Assistant, Team Leader
18 Years 6 Months- Coordinated employee and physician schedules to ensure optimal staffing and patient care
- Initiate prior authorization for any procedures or referrals requiring them
- Evaluate, assess and document patient questions and concerns
- Make decisions with the physicians on the best route of care based on patients' concerns
- Assist with patient and family education
- Work with patients, physicians and surgery schedulers to coordinate appropriate surgery date and time for patient
- Prioritized daily patient care based on acuity and scheduled procedures to enhance patient flow and care delivery
- Assist physicians with patients' care; take vital signs, prep for procedures, perform non stress tests, draw blood, and obtain specimens
- Perform preventive maintenance on emergency equipment
- Performed phlebotomy procedures to collect blood samples from patients for laboratory testing.
- Utilize Horizon Practice Plus, EMR, and paragon for patient care
- Achieved and maintained a 4.5 out of 5 evaluation score each year
Event coordinator
4 Years- Oversaw event coordination by meeting with clients and providing continuous support throughout the planning and execution phases.
- Oversaw sales purchasing, ordering, and inventory management processes.
- Processed incoming invoices and payments efficiently. Assisted in maintaining accurate financial records. Supported team in reconciling accounts.
- Coordinated logistics for events, ensuring timely setup and breakdown.
- Managed vendor relationships to secure quality services and materials.
Education
Medical Assistant Program - Medical Assisting
- Received certifications for phlebotomy, EKG’s, and CPR.
- Became a certified Medical Assistant in 2006.
N/A - Nursing Education
Skills
Operations management
Operational Leadership
Quality assurance
Staff management
Patient Relations
Regulatory compliance
Workflow Optimization
Motivational Leadership
Timeline
Medical Assistant, Team Leader
McLaren Greater Lansing
01.2008 - 2016Read More
Event coordinator
Charlar Place
01.2004 - 01.2008Read More
Operations Supervisor
McLaren Medical Group
2021 - CurrentRead More
Medical Office Coordinator
McLaren Medical Group
2016 - 2021Read More
Surgical Coordinator
McLaren Greater Lansing Hospital
2016 - 2016Read More
Ross Medical Educational Center
Medical Assistant Program from Medical Assisting
Read More
Lansing Community College
N/A from Nursing Education
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