ASHLEY E. ROMERO
Florence
Summary
Talented Customer Representative skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
13
13
years of professional experience
Work History
Ticket Team Member
Amazon Pharmacy
08.2024 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Generated reports detailing findings and recommendations.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Healthcare Customer Service Representative
Amazon Pharmacy
12.2022 - Current
- Managed daily workload efficiently while prioritizing tasks according to urgency levels
- Built and maintained strong team relationships, fostering positive work environment
- Answered incoming phone calls and provided assistance to callers with questions or concerns
- Collaborated with other departments to resolve any registration or scheduling issues that arose
- Exercised high level of control over confidential medical information
- Maintained compliance with HIPAA regulations to safeguard patient privacy
- Escalated complex situations or complaints to management for resolution as appropriate
- Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions
- Set up customer accounts in system and updated details to reflect current information
- Navigated multiple computer systems and utilized search tools to find information
Customer Care Representative
Antelope Valley Fairground
08.2012 - 01.2014
- Guide customers around the fairgrounds
- Answer questions regarding our services
- Make sure customers were always satisfied
Pharmacy Technician
Walgreens Pharmacy
09.2011 - 11.2011
- Avoided product waste with proper stock rotation procedures
- Resolved account issues and prescription problems via telephone and at counter
- Stocked supplies and set up cash drawers to maintain readiness for day's business
- Assisted patients with OTC medications and medical supplies
- Entered orders in computer system for refills
- Responded to pharmacy services, policies and hours questions
- Handled prescription orders at counter, in drive-thru line and via delivery service
- Labeled prescription drug containers following specifications
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
- Handled hazardous materials safely, following proper disposal processes as needed
- Assisted pharmacists in filling prescriptions accurately and efficiently
- Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions
Education
Certification - Pharmacy Technician
American Career College
Los Angeles, CA11.2011
Diploma -
Los Angeles High School
06.2010
Skills
- Medical terminology knowledge
- Goal setting
- Effective communication
- Stress Tolerance
- Time management
- Problem-solving abilities
- Follow-up skills
- Attention to detail
- Decision-making abilities
- Computer literacy
- Active listening
- Resourcefulness
- Task prioritization
- Collaboration and teamwork
Timeline
Ticket Team Member
Amazon Pharmacy
08.2024 - Current
Healthcare Customer Service Representative
Amazon Pharmacy
12.2022 - Current
Customer Care Representative
Antelope Valley Fairground
08.2012 - 01.2014
Pharmacy Technician
Walgreens Pharmacy
09.2011 - 11.2011
Diploma -
Los Angeles High School
Certification - Pharmacy Technician
American Career College