Ashley Espinoza
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
- Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
Customer Representative
Kratos Investments Llc
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Representative
Symbio Global
05.2022 - 09.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained, interviewed, and mentored new sales representatives.
- Generated new leads through networking and attending industry events.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Set and achieved company defined sales goals.
Canvasser
EZ CONSTRUCTION AND DEMOLITION INC
03.2022 - 05.2022
- Determined daily flyer quota and managed crew members to achieve goal.
- Returned leftover flyers after shift and gave distribution numbers to supervisor to enable accurate reports.
- Distributed flyers to homes in multiple communities to advertise client offer and increase sales.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Recruited crew members to assist in flyer distribution to deliver company message.
Team Member
Pollo Tropical
01.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Maintained productive, efficient approach to all tasks.
Team Member
Kentucky Fried Chicken
06.2019 - 01.2021
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
Education
High School Diploma -
Hialeah High School
Hialeah, FL06.2021
Skills
- Data Communications
- Cash Control
- Team Support
- Collaborative Environments
- Constructive Feedback
- Call Control
- Microsoft Office
- Sales and Upselling
- Call Volume and Quality Metrics
- Network Strategy
- HIPAA Guidelines
- Issue and Complaint Resolution
- Customer Service Excellence
Accomplishments
- Got promotes from field sales representative, to mentorship. Allowing me to train other sales representatives into getting to that Assistant Director position.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Representative
Kratos Investments Llc
09.2022 - Current
Sales Representative
Symbio Global
05.2022 - 09.2022
Canvasser
EZ CONSTRUCTION AND DEMOLITION INC
03.2022 - 05.2022
Team Member
Pollo Tropical
01.2021 - 02.2022
Team Member
Kentucky Fried Chicken
06.2019 - 01.2021
High School Diploma -
Hialeah High School