Ashley Farrel
Lithonia,GA
Summary
Results-driven professional with extensive experience in compliance coordination and claims processing. Skilled in effective communication, analytical problem-solving, and maintaining audit-ready documentation, contributing to improved compliance and operational outcomes.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Compliance Coordinator
Primecare hospice
06.2025 - Current
- Maintained audit-ready documentation in Axxess EMR, contributing to zero compliance deficiencies during internal reviews.
- Managed lifecycle of 25+ active volunteers, achieving 100% credentialing and annual compliance completion.
- Streamlined onboarding processing, reducing time by 20% through standardized documentation tracking.
Care Coordinator
JenCare Senior Medical Center
10.2024 - 05.2025
- Coordinated 40-60 weekly referrals, ensuring timely authorizations and effective specialist collaboration.
- Reduced missed specialist appointments by 25% through implementation of referral tracking and patient follow-up processes.
- Improved authorization turnaround time by an average of 15% by resolving documentation gaps proactively.
- Maintained records management system for personnel information, generating reports to support operational efficiency.
Clinical Care Coordinator
Our House Inc
10.2022 - 10.2024
- Coordinated monthly service plans for 35+ active clients, ensuring seamless collaboration among medical and community-based providers.
- Reduced documentation discrepancies by 30% through structured intake and case tracking improvements.
- Maintained client records accurately, adhering to agency policies and enhancing compliance.
Patient Services Coordinator
Kindred at Home
10.2021 - 10.2022
- Served as primary point of contact for patients and families, resolving scheduling and documentation inquiries efficiently.
- Coordinated intake documentation for 30-40 new patients weekly, ensuring accurate and timely processing.
- Improved onboarding efficiency by 15% through standardized documentation checklists.
- Educated patients on available resources and support services at Kindred at Home to enhance their care experience.
Claims Review Specialist
Broadpath
01.2021 - 08.2022
- Reviewed 75-100 medical claims daily for accuracy and compliance with payer guidelines, ensuring eligibility for timely processing.
- Maintained 97% quality assurance score across internal audit reviews.
- Participated in claims review meetings, presenting cases and justifying decisions to enhance understanding and improve resolution outcomes.
- Reduced rework rates by 12% by identifying recurring documentation errors and escalating process improvements.
Public Health Operations Support
Fulton County Board of Health
07.2020 - 03.2022
- Coordinated scheduling and intake operations for clinics serving 200+ patients daily during peak COVID-19 response.
- Maintained accurate data entry and reporting compliance under evolving public health regulations.
- Collaborated with cross-functional teams to minimize documentation errors, enhancing overall operational accuracy.
- Resolved issues efficiently and effectively, leveraging strong problem-solving skills to support public health initiatives.
Rx Fulfillment Coordinator
Teladoc
04.2020 - 09.2021
- Processed 80+ prescription requests per shift in high-volume telehealth environment, ensuring timely delivery of medications.
- Maintained 99% documentation accuracy rate in prescription verification audits.
- Collaborated with providers and pharmacies to streamline workflows, reducing processing delays by 15%.
- Maintained HIPAA-compliant documentation standards across all patient interactions, achieving zero privacy violations during internal quality reviews.
Education
Bachelor of Science -
Georgia Southwestern State University
Americus, GAAssociate of Science -
Miami Dade College
Miami, FLSome College (No Degree) -
Florida International University
Miami, FLSkills
- Compliance auditing
- Regulatory analysis
- Claims processing
- Documentation management
- Data entry accuracy
- Analytical mindset
- Attention to detail
- Effective communication
- Collaboration skills
- Time management
- Conflict resolution
- Analytical mindset
Certification
Certificate Medical Assistant
Timeline
Compliance Coordinator
Primecare hospice
06.2025 - Current
Care Coordinator
JenCare Senior Medical Center
10.2024 - 05.2025
Clinical Care Coordinator
Our House Inc
10.2022 - 10.2024
Patient Services Coordinator
Kindred at Home
10.2021 - 10.2022
Claims Review Specialist
Broadpath
01.2021 - 08.2022
Public Health Operations Support
Fulton County Board of Health
07.2020 - 03.2022
Rx Fulfillment Coordinator
Teladoc
04.2020 - 09.2021
Bachelor of Science -
Georgia Southwestern State University
Associate of Science -
Miami Dade College
Some College (No Degree) -
Florida International University