Ashley Feliciano

Publix supermarkets, Clermont, FL

■ My job as the DSD Clerk is to provide premiere customer service as well as

unloading and reloading trucks, checking in all vendors and there product

in a safe, timely and efficient manner, my job is to also make sure that the

backroom Is in safe and workable condition

• Provide compassionate, client-centered care to elderly and disabled individuals in their homes.
• Assist clients with activities of daily living (ADLs), including meal preparation, personal hygiene, dressing, grooming, and mobility assistance.
• Monitor client safety and well-being while maintaining a comfortable and supportive environment.
• Perform light housekeeping duties, including laundry, sweeping, mopping, dishwashing, and organizing living spaces.
• Assist with medication reminders and ensure clients follow prescribed care plans.
• Provide companionship through conversation, recreational activities, and emotional support to promote mental and emotional well-being.
• Accompany clients on walks, outdoor activities, appointments, and errands when needed.
• Document daily care activities, observations, and changes in client condition through detailed caregiver reports.
• Communicate effectively with family members, healthcare professionals, and supervisors regarding client needs and concerns.
• Maintain confidentiality and uphold professional standards while delivering quality care.

• Monitored premises to ensure safety and compliance with security protocols.
• Conducted regular patrols to identify and address potential security issues.
• Responded promptly to incidents, coordinating with law enforcement as necessary.
• Assisted in training new staff on safety procedures and emergency protocols.
• Implemented access control measures to restrict unauthorized entry effectively.
• Maintained accurate logs of daily activities and incidents for reporting purposes.
• Collaborated with team members to enhance overall security strategies and effectiveness.
• Evaluated surveillance footage to investigate incidents and reinforce safety practices.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Assisted customers with inquiries regarding vacation packages and reservations.
• Managed high call volume, ensuring timely resolution of customer issues.
• Utilized CRM software to document interactions and track customer feedback.
• Collaborated with team members to improve response times and service quality.