- "I currently serve as the Vice President of the Parent-Teacher-Student Organization (PTSO) at William Byrd High School I am passionate about supporting children and contributing to initiatives that enhance their educational experience and well-being"
Ashley Ferguson
Boones Mill,VA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Mountain View Orthodontocs
02.2024 - Current
- Managed scheduling and calendar coordination for executive team to optimize time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Site Supervisor
Mountain State Oral & Facial Surgery
03.2022 - 02.2024
- Oversaw daily site operations, ensuring compliance with safety regulations and operational standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Trained and mentored junior staff, enhancing team performance and skill development.
- Implemented process improvements that increased productivity and reduced downtime on-site.
Receptionist, Billing Clerk and Accounting Assistant
Mattern & Craig, INC.
10.2012 - 03.2022
- Answering the phones, greeting customers, typing letters/documents and mailing them out. I also help with filing.
- As part of the Billing Team, I prepare invoices and send them to the clients. I also do the daily deposits.
- I also do all spreadsheets for report time and keeping up with past due accounts.
Receptionist
Aerotek
04.2012 - 10.2012
- Answering phones, monitoring the front door, and typing up paperwork as needed.
- I also helped in the IT Department, placing computer orders and doing daily filing.
Education
High School Diploma -
George Wythe High School
Wytheville, VASkills
- Several years in Customer Service
- Strong confidence and people skills
- Ability to think outside the box
- Great computer skills (ex Excel, Word, Ajera, OrthoTrac)
- Customer service
- Data entry
- Office administration
- Administrative support
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Office management
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
Interests
Timeline
Administrative Assistant
Mountain View Orthodontocs
02.2024 - Current
Site Supervisor
Mountain State Oral & Facial Surgery
03.2022 - 02.2024
Receptionist, Billing Clerk and Accounting Assistant
Mattern & Craig, INC.
10.2012 - 03.2022
Receptionist
Aerotek
04.2012 - 10.2012
High School Diploma -
George Wythe High School
Hobbies and Interests
From a career standpoint, I love working in an office setting and helping clients. I feel when customers are involved, no role is too small in a company and I love to do my part., As for my personal interests, I enjoy camping with my family, 4-wheeling and any outdoor activities.
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