Ashley Ferro
Inwood,WV
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 9 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Sosi
Reston, VA
09.2022 - Current
- Oversaw implementation of procedures, goals and objectives to ensure DOJ EOIR customer satisfaction.
- Resolved court complaints or answered questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built strong operational teams to meet process and production demands.
- Developed action plans based on analysis findings and implemented solutions.
- Developed and implemented standard operating procedures to ensure efficient workflow for over 30 employees and 1,000 contractors.
- Coordinated with other supervisors and departments, combining group efforts to achieve goals.
Scheduler
Monoflo International
Winchester, VA
12.2021 - 09.2022
- Entered information into system to update status reports.
- Scheduled and confirmed appointments.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Provided delay updates and information regarding special circumstances.
- Collaborated with senior management to develop long-term plans for future projects.
Operations Coordinator
Sosi
Reston, VA
02.2015 - 11.2021
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Education
Some College (No Degree) - Law (Pre-Law)
Shepherd University
Shepherdstown, WVSkills
- Staff Supervision
- Project Management
- Logistics Coordination
- Quality Assurance
Timeline
Operations Supervisor
Sosi
09.2022 - Current
Scheduler
Monoflo International
12.2021 - 09.2022
Operations Coordinator
Sosi
02.2015 - 11.2021
Some College (No Degree) - Law (Pre-Law)
Shepherd University